Encore Delivery Specialist (Genius)

Bill Jacobs • Hinsdale, IL

402d • $35,360 - $37,440

About The Position

The Encore Delivery Specialist (Genius) at Jaguar Land Rover Hinsdale is responsible for providing comprehensive product information to customers throughout the sales process. This role serves as the primary contact for clients to learn about Jaguar Land Rover's heritage, products, and technology, with a focus on enhancing customer satisfaction and facilitating a smooth vehicle delivery experience. The position offers opportunities for professional growth and advancement within the organization.

Requirements

• 1+ years of retail, hospitality, and/or customer service experience or equivalent.
• Desire to satisfy customer needs in a fast-paced, technical, and product-driven environment.
• Refined verbal communication skills to engage with customers professionally and effectively.
• Attention to detail in maintaining a professional appearance and image.
• Proficiency in using and communicating with new media (tablets, social media, etc.).
• Willingness to go the extra mile and convey enthusiasm on the job.
• Valid driver's license and ability to meet insurability standards.

Nice To Haves

• Experience in the retail environment is a plus but not required.

Responsibilities

• Provide comprehensive product information to customers throughout the sales process.
• Serve as the primary contact for clients to learn about Jaguar Land Rover's heritage and products.
• Master the complexities of the product to familiarize clients with their vehicles' value and usability.
• Present information logically and eloquently, explaining how to use various vehicle features, including technology.
• Schedule a second delivery of each customer's new vehicle to address any questions and showcase features.
• Visit clients at their homes or offices to review features, options, and operation of their new vehicles.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Professional development assistance
• Flexible schedule
• Life insurance
• Referral program
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed