Encompass Specialist

Sunflower Bank NA • Sugar Land, TX

82d

About The Position

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Encompass Specialist! The Encompass Specialist is responsible for working with bank department leaders to configure and support the Encompass platform. This position also provides level 2 and 3 support to end users.

Requirements

• MUST HAVE proven efficiency of Encompass (ICE Encompass LOS) experience.
• MUST HAVE 3 – 5 years Mortgage technical experience.
• Bachelor’s Degree in Computer Science, Information Systems or other related field or equivalent work experience.
• 3 to 5 years of Mortgage technical experience, including an understanding of related technology in the financial services industry.
• Formal training in Information systems, desktop applications, databases, software development packages and programming languages preferred.
• Must possess basic knowledge of ICE Encompass LOS, knowledge of credit reporting, and industry AUS (Desktop Underwriter, Loan Product Advisor or USDA GUS).
• Proven experience and proficiency with Encompass, MS Office programs including Excel, Outlook, and Word.
• Must be able to multi-task and perform a variety of complicated tasks.
• Must possess excellent written and verbal communication skills.
• Must possess the ability to maintain confidentiality, professionalism, discretion and good judgment.
• Must possess ability to prioritize and meet strict deadlines.

Nice To Haves

• Prior experience as a Junior Loan Processor or Loan Officer Assistant a plus.

Responsibilities

• Manage, maintain, and enhance ICE Mortgage Technology’s Encompass Banker Edition.
• Design, implement and maintain workflows, templates, pipeline views, business rules, custom input forms, reports, user access and other system functions.
• Work with department leads building and changing workflows.
• Monitor system and data integrity on a day-to-day basis.
• Monitor support requests as received and provide assistance to users to resolve issues.
• Provide support to clients via email, phone, or other methods.
• Manage the change request process.
• Test and coordinate Encompass releases.
• Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company.
• Responsible for developing and maintaining systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA).
• Responsible for adhering to Software Development Lifecycle policies, standards, and processes.
• Responsible for ensuring all new assets owned by are identified in the CMDB with complete configuration item data. Assets owned must be maintained to adhere with all Asset Management Policy, Standards, Processes and work instructions.

Benefits

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more employee perks & incentives!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree