Enclave Support Specialist

ServiceSource, Inc • Quantico, VA

23d

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. PRIMARY DUTIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Oversee daily operations at the work-site to include supervision of specific group employees, fulfillment of contractual obligations and quality control of all work produced by enclave employees, while maintaining a healthy and safe work environment. Work cooperatively with the assigned Vocational Rehabilitation Specialist (VRS) in order to implement, monitor and review employee training programs and individual program plans. Consult with VRS to provide crisis intervention support as needed and as determined by the interdisciplinary team, or emergency situation. Maintain attendance sheets, daily notes, case notes, incident reports, production reports and timesheets for assigned individuals as required. This includes transporting necessary paperwork to supervisor for approval prior to any deadlines. Participate in individual program plan review of assigned employees. Be a resource to the employee, family and employer. Provide Person Centered Planning (PCP) by remaining knowledgeable of each assigned employee's program. Implement the initiate active participation in daily operations. Follow outcomes, strategies, protocols, etc., as written. Performs related duties and responsibilities as assigned/requested. ADDITIONAL RESPONSIBILITIES Ensure assigned employees receive continual supervision and support. Ensure assigned employees meet all contract required production and performance goals. Support assigned employees in utilizing his/her skills and abilities through hands on instruction and supervision. Maintain knowledge of contract requirements. Maintain regular communication with work-site supervisor. Attend internal meetings as required. Understand and comply will all ServiceSource and customer policies and procedures. Provide input/support in the areas of program development and implementation as required. Attend meetings with employees as assigned. Maintain familiarity with behavior management techniques. Participate in all training required by funding source(s) and/or ServiceSource.

Requirements

• Bachelor's degree preferred in Vocational Education, Special Education, Psychology, or related field.
• One-year related experience working in the mental health/mental retardation or related field required.
• Three years' experience working with people with disabilities, including writing and implementation of IPP, crisis intervention and use of behavior management techniques required.
• Computer knowledge and experience leading to proficiency in software packages and/or spreadsheet operations required.
• Must have valid driver's license and the ability to obtain/maintain ServiceSource insurability.
• Ability to maintain current First Aid and CPR certification
• Must be able to pass criminal and drug screening processes to meet current Network and/or government legibility requirements that apply or become applicable to this position.
• Must hold or be able to obtain any government required clearance levels (e.g., secret, top secret, etc.) that apply or may become applicable to this position.

Responsibilities

• Oversee daily operations at the work-site to include supervision of specific group employees, fulfillment of contractual obligations and quality control of all work produced by enclave employees, while maintaining a healthy and safe work environment.
• Work cooperatively with the assigned Vocational Rehabilitation Specialist (VRS) in order to implement, monitor and review employee training programs and individual program plans.
• Consult with VRS to provide crisis intervention support as needed and as determined by the interdisciplinary team, or emergency situation.
• Maintain attendance sheets, daily notes, case notes, incident reports, production reports and timesheets for assigned individuals as required. This includes transporting necessary paperwork to supervisor for approval prior to any deadlines.
• Participate in individual program plan review of assigned employees.
• Be a resource to the employee, family and employer.
• Provide Person Centered Planning (PCP) by remaining knowledgeable of each assigned employee's program.
• Implement the initiate active participation in daily operations.
• Follow outcomes, strategies, protocols, etc., as written.
• Performs related duties and responsibilities as assigned/requested.
• Ensure assigned employees receive continual supervision and support.
• Ensure assigned employees meet all contract required production and performance goals.
• Support assigned employees in utilizing his/her skills and abilities through hands on instruction and supervision.
• Maintain knowledge of contract requirements.
• Maintain regular communication with work-site supervisor.
• Attend internal meetings as required.
• Understand and comply will all ServiceSource and customer policies and procedures.
• Provide input/support in the areas of program development and implementation as required.
• Attend meetings with employees as assigned.
• Maintain familiarity with behavior management techniques.
• Participate in all training required by funding source(s) and/or ServiceSource.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees