EMU Clinical Educator

Cadwell Laboratories • Philadelphia, PA

235d • $120,000 - $140,000 • Remote

About The Position

The Epilepsy Monitoring Unit (EMU) Clinical Educator is responsible for supporting the preparation, education, and transition of new customers onto Cadwell's ARC EMU solution. This position reports to Cadwell's Global EEG Specialist within the Sales and Marketing department. This position is a remote position and requires residence in a major metropolitan area with an international airport.

Requirements

• Minimum of 5 years clinical experience in a Level IV EMU required
• R.EEG.T certification required
• CLTM certification a plus
• Bachelor's degree or equivalent in business, marketing, or a medical/scientific discipline preferred
• Expert level knowledge in LTM and EMU clinical workflows including use of EEG equipment for intracranial cases
• Expert level knowledge in at least one EEG product line (either Cadwell or competitor) required
• Excellent oral and written communication skills, including formal presentation skills
• Computer literacy is essential
• Keen grasp of IT-related networking needs, challenges, and requisite solutions
• Working knowledge of Windows OS in a networked environment is preferred
• Ability to accurately assess customer needs and provide consultative solutions
• Understands how and is able to build long-term relationships with customers
• Skilled in problem analysis and resolution
• Willingness to 'roll up sleeves' and assist in areas outside of core responsibilities

Responsibilities

• Become Cadwell's clinical user expert for the EMU product portfolio
• Develop EMU general and site-specific educational materials
• Participate in EMU pre-sales demonstrations and site visits as needed
• Work with Sales Team to provide appropriate quotations for EMU related configurations to meet site specific workflow needs
• Provide EEG training for sales, installation, app support, and service teams as needed
• Establish and execute on a clinical education program that delights EMU clinical teams
• Document current clinical workflow
• Define desired workflow and configuration post install
• Identify areas of significant change between using current system and Cadwell that need to be managed
• Conduct 'Train the trainer' education with the facility clinical educator / champion
• Conduct on-site (or virtual) basic introductory training for clinical staff
• Create site specific training materials matching facility workflow
• Participate in installation as needed and lead pre-go-live training
• Provide go-live support
• Hold weekly calls with clinical team to answer questions and assist with ramp up
• Go on-site in 2-3 months following go-live to make any workflow adjustments
• Conduct 'for fee' clinical education and refresher courses as needed
• Provide input and feedback to the product development team on an ongoing basis
• Test new features and provide feedback prior to release
• Perform other duties as requested, directed, or assigned

Benefits

• Equal Opportunity Employer
• Special assistance or accommodation for applicants

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree