EMT Coordinator Patient Logistic Center

HCA•Tamarac, FL

42d

About The Position

Performs all transfer center functions, including centralized patient placement, in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information. Transport coordination specific to the transfer of patients and discharges from HCA facilities. Follow specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities. Work collaboratively with team members ensuring appropriate patient admission. Establish and maintain a high degree of awareness and knowledge of hospitals medical staff, services, and special programs. Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center customer groups (i.e. physicians and their office staffs, callers, and fellow employees). Maintain professionalism and customer- centric communication with challenging callers. Performs functions, including centralized patient placement, for medical and or behavioral health patients in a timely, customer centered professional manner with the aid of a computer database consisting of facility service profiles, approved clinical protocols, established patient care protocols, and healthcare information Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a telephone call to initiate acceptance and expedite decision making relative to a potential transfer. Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems. Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed.

Requirements

Must be proficient in EMTALA.
Knowledge of all state/federal regulatory requirements pertaining to ambulance transports
Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission
Problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the physicians, and the hospital.
Knowledge of basic hospital services.
Knowledge of the principles and practices of hospital and clinical operations and patient care practices
Proficient in Microsoft Office applications, Internet searches, and relevant data bases.
Ability to work independently and under pressure to follow through on issues.
Ability to communicate clearly and concisely, both verbally and in writing.
Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Ability to work effectively with other employees and external parties
Minimum 2 years of clinical or hospital experience required- highly preferred ED and acute hospital experience.
EMT Certificate (required)

Nice To Haves

Call Center/Transfer Center experience (preferred)

Responsibilities

Performs all transfer center functions, including centralized patient placement
Transport coordination specific to the transfer of patients and discharges from HCA facilities
Follow specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities
Work collaboratively with team members ensuring appropriate patient admission
Establish and maintain a high degree of awareness and knowledge of hospitals medical staff, services, and special programs
Exhibit and model exceptional customer relationship behaviors
Maintain professionalism and customer- centric communication with challenging callers
Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources
Patient placement functions will ensure timely bed placement, appropriate bed assignment, and provide accurate patient information to assist with the development of an initial plan of care
Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems
Proficient in navigating and documenting in all technology platforms and other call and office-oriented systems as needed

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.