EMS (Water Mitigation) Project Coordinator

Royal Restoration Inc.

11h•Onsite

About The Position

Royal Restoration is a growing property damage restoration company specializing in emergency water mitigation, mold remediation, fire mitigation, contents services, and reconstruction. We work closely with insurance carriers, TPAs, property managers, and homeowners to deliver fast, compliant, and high-quality restoration services. We are seeking an experienced EMS (Water Mitigation) Project Coordinator with strong TPA program experience and MICA moisture mapping knowledge to support and help grow our Emergency Mitigation Division. The EMS Project Coordinator is responsible for coordinating TPA-driven water mitigation and emergency service jobs from intake through completion and invoicing. This role requires a strong understanding of insurance workflows, documentation standards, and compliance requirements under TPA programs. This position is ideal for someone who understands the urgency and structure of EMS work and can keep multiple projects moving while maintaining compliance and communication.

Requirements

Hands-on experience with TPA programs is REQUIRED
Contractor Connection
Alacrity
Sedgwick
MICA (Moisture Mapping) software experience is REQUIRED
Experience coordinating water mitigation / EMS restoration projects
Strong understanding of moisture mapping, drying standards, and documentation
Excellent organizational and time-management skills
Strong written and verbal communication
Ability to manage multiple jobs in a fast-paced emergency environment
High attention to detail and strong follow-through
Comfortable using restoration estimating and project management software

Nice To Haves

Xactimate experience
Experience with large-loss or multi-site mitigation projects
Knowledge of insurance billing and invoicing processes
Prior restoration or construction office background

Responsibilities

Coordinate water mitigation, mold remediation, fire mitigation, and EMS contents jobs
Manage job intake, work authorizations, and required insurance documentation
Handle and maintain compliance for TPA programs including: Contractor Connection Alacrity Sedgwick
Perform and review MICA moisture mapping and drying documentation
Upload and manage job documentation (photos, moisture readings, drying logs, reports)
Track job progress from emergency dispatch through completion and billing
Communicate with adjusters, TPA reviewers, property managers, and customers
Assist with estimates, supplements, and approval requests
Ensure all jobs meet TPA KPIs, timelines, and documentation standards
Coordinate crews, equipment, inspections, and job milestones
Maintain accurate job status tracking and internal reporting
Support project managers and field teams to avoid delays and denials