EMS Telecom Operator

Northern Light Health • Presque Isle, ME

31d

About The Position

Performs as a working EMS Telecom Operator in the Call Center

Requirements

• High School Diploma, GED or international equivalent preferred
• Basic computer skills including ability to power on the computer, use a mouse to interact with elements on the screen, use a computer keyboard, and shut down the computer properly

Nice To Haves

• Experience in ambulance / 911 dispatching or call center work preferred
• Current Maine licensure as an Emergency Medical Technician or Emergency Medical Dispatcher preferred
• Proficiency with Microsoft Word, Excel, and Windows OS preferred

Responsibilities

• In accordance with client protocols, receives and process requests for both emergent and non-emergent transports in an accurate and timely manner
• Maintains timely, concise and legible written communications when appropriate
• Delivers highest quality customer service and care, acting in the best interest of the patient and customers, families and other professionals
• Monitors radio communications for updates to vehicle status and uses proper radio etiquette
• Read maps accurately and gives appropriate directions
• Listens and responds clearly and in an appropriate manner
• Communicates in a professional manner at all times with employees, customers, public safety agencies and Communication Center clients
• Makes proper and timely notifications to supervisory and management staff regarding issues of importance or concern
• Offers suggestions for improvement of system through proper channels of communication
• Relays thorough and complete shift turnover to on-coming dispatcher
• Demonstrates teamwork and diplomacy
• Maintains working knowledge of communications consoles, phones and Computer Aided Dispatch (CAD) system
• Uses knowledge and awareness of available resources to schedule, dispatch and track calls accurately and timely
• Maintains required certifications
• Attends all mandatory staff and in-service meetings as required
• Dresses appropriately.
• Reports for assigned shifts on time.
• Performs additional duties as assigned by management

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees