EMS PM Administrator

Thompson Tractor Company • Birmingham, AL

84d

About The Position

The EMS PM Administrator will assist the PM Supervisor / Manager with maintaining and updating the PM Service job calendar, review expired CVA Report and work with PM Service Manager and Supervisors to close/book fulfilled PM contracts, create, update, and maintain PM contracts and schedules for new and existing machines. A sense of urgency and high attention to detail are required for this position. The EMS PM Administrator will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner and mentor EMS PM Administrators as needed.

Requirements

• High attention to detail.
• Strong sense of urgency.
• Ability to demonstrate initiative.
• Commitment to teamwork.
• Enthusiasm for customer service.
• Dedication to finding efficient solutions.

Responsibilities

• Assist the PM Supervisor / Manager with maintaining and updating the PM Service job calendar.
• Review expired CVA Report and work with PM Service Manager and Supervisors to close/book fulfilled PM contracts.
• Create, update, and maintain PM contracts and schedules for new and existing machines.
• Review jobs for correct pricing and contract application.
• Apply purchase orders and close service calls.
• Order all parts, filters, fluids, and supplies for service calls.
• Open service calls.
• Assist PM Supervisor with reviewing technicians' time entry.
• Correspond with customers and coworkers by phone and email to schedule PM jobs.
• Assign, review and edit CAT Inspect reports.
• Assist technicians with parts returns when needed.
• Review open sales orders daily to ensure processing.
• Complete service reports on each call using the data provided in the CAT Inspect reports completed by technicians.
• Review daily PM requests and assist the PM Supervisor with scheduling jobs.
• Process customer payments for PM jobs.
• Create written PM estimates for customers.
• Participate in weekly team meetings with PM Service Manager, Supervisors, technicians, and fellow PM Administrators.
• Assist the Service Administration team with the creation of PM Standard Jobs.
• Order technician shop supplies as needed.
• Update and maintain CAT Foresight tool.
• Provide Support and Mentor the EMS PM Administrators as needed.
• Train upcoming PM Administrators on all daily tasks and processes.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods