Emergency Medical Services (EMS) Outreach & Partnership Coordinator
About The Position
Help strengthen Montana’s access to lifesaving emergency care. Join the Billings Clinic–Logan Health EMS team as an EMS Outreach & Partnership Coordinator — a key connector helping expand access to critical air and ground ambulance services across the region. In this role, you’ll build and strengthen partnerships with referring agencies, hospitals, and clinics through proactive outreach, educational visits, and consistent communication. Your work will foster collaboration, improve care coordination, and increase visibility of our integrated EMS network to better serve communities across Montana. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Why This Role Matters You will be on the front lines of engagement — representing Montana’s leading healthcare system and ensuring that providers across the state know how and when to access our specialized emergency transport and care resources. Through education and outreach, you’ll help save lives by improving timely access to care.
Requirements
- Associate or Bachelor’s degree in a healthcare-related field; OR Equivalent combination of education and experience providing comparable knowledge and skills.
- Five (5) years of experience in emergency medical services (air or ground); OR Five (5) years of experience in acute care hospital services, including patient care coordination, interfacility transfers, or clinical operations.
- Minimum three (3) years of healthcare-related experience in outreach, community engagement, or service development.
- Current driver’s license required.
- Driving record for the past 36 months must not include major violations (e.g., DUI, felony convictions involving a motor vehicle, license suspension, or three+ speeding/moving violations).
- Personal vehicles used for business must carry state minimum insurance coverage.
Nice To Haves
- Prior experience developing and implementing strategies to expand service utilization and improve care coordination preferred.
- Experience representing specialized healthcare or EMS programs at the regional or state level preferred.
- Advanced understanding of specialty care networks (trauma, stroke, STEMI, pediatrics) and associated EMS protocols preferred.
- Proficiency in Microsoft Office Suite and strong writing, editing, and proofreading skills.
- Excellent organizational, interpersonal, and communication skills with the ability to act with integrity, empathy, and professionalism.
- Demonstrated ability to work both independently and collaboratively.
Responsibilities
- Develop, coordinate, and implement strategic initiatives to support air and ground ambulance services across the system.
- Build and maintain relationships with referring agencies, healthcare facilities, and EMS providers.
- Plan and participate in educational offerings and events that strengthen customer and referral relationships.
- Collaborate with internal quality improvement teams focused on specialty programs (trauma, stroke, sepsis, STEMI, pediatrics).
- Identify opportunities to increase awareness and utilization of EMS programs and track outreach metrics.
- Represent EMS programs at community events, health fairs, fundraisers, and system events.
- Support communication, marketing, and engagement activities through consistent, data-informed outreach.
- Foster a positive culture within the EMS team and the communities we serve.
Benefits
- Comprehensive benefits package, including medical, dental, vision, retirement plan, paid time off, and more.
- Opportunities for professional growth and statewide impact through collaborative system initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
