EMS Operations Manager / Paramedic Supervisor

Vital Medical Transport LLC•Memphis, TN

1d•$68,000 - $73,000•Onsite

About The Position

Vital Medical Transport is hiring an experienced EMS Operations Manager / Paramedic Supervisor to lead daily ambulance operations in Memphis, Tennessee. This role oversees paramedics and EMTs, manages field operations, and ensures high-quality emergency medical services. Ideal candidates include experienced Paramedic Supervisors, Field Training Officers, EMS Lieutenants, or senior Paramedics ready to move into operations leadership.

Requirements

Tennessee Licensed Paramedic
5+ years EMS experience
Valid Tennessee Driver’s License
BLS certification required
Strong leadership and team management skills
Experience supervising EMS field operations
Knowledge of EMS regulations, protocols, and compliance requirements
Experience with EMS software systems and reporting tools
Proficiency in Microsoft Office
Successful completion of Pre-Employment physical, drug screen and background check
Participation in the Vital Medical Transport Compliance Program
Maintain all required licenses and certifications during employment
May require annual TB and health screenings

Nice To Haves

Prior EMS leadership, shift supervisor, or field training experience preferred
National Registry Paramedic preferred
ACLS and PALS preferred

Responsibilities

Supervise and support paramedics and EMTs responding to emergency and non-emergency medical calls
Manage day-to-day ambulance operations and shift activities
Maintain staffing schedules and approve PTO requests
Monitor and track time and attendance compliance
Ensure all personnel operate within state, federal, and local EMS regulations
Oversee completion and accuracy of Patient Care Reports (PCRs)
Implement and monitor quality assurance initiatives
Address employee issues, provide coaching, and manage disciplinary actions when necessary
Ensure adherence to company policies, medical protocols, and safety standards
Provide patient care at Basic Life Support (BLS) and Advanced Life Support (ALS) levels
Respond to emergency calls and assist with patient extrication and transport
Participate in multi-casualty incident response and disaster planning
Ensure proper infection control and exposure reporting procedures
Oversee vehicle readiness, equipment inspections, and supply management
Assign and monitor fuel card usage
Maintain EMS inventory and ensure proper station supply levels
Assist in training and onboarding new EMS personnel
Maintain strong communication with EMS personnel, hospitals, and medical staff
Serve as a liaison between field crews and executive leadership
Support community engagement and professional development opportunities