EMS Operations Chief - Ground Transportation - IMC

Inspira Health

About The Position

The Chief EMS Operations is responsible for the overall leadership, coordination, and daily operations of the Mobile Intensive Care Unit, ALS Paramedics, and BLS 911 Emergency Medical Technicians within Inspira Ground Transportation. This position ensures compliance with state protocols, maintains operational readiness, and supports high-quality patient care during emergency incidents. The Chief EMS Operations oversees the clinical and operational performance of Paramedics and Emergency Medical Technicians, ensuring adherence to NJ Department of Health (NJDOH) regulations, system protocols, and hospital policies. This role actively collaborates with EMS Administration and Medical Director, and external stakeholders to maintain service quality, optimize resource utilization, and enhance patient outcomes.

Requirements

High School required.
Experience in prehospital care and/or interfacility transport required.
Progressive leadership experience in a supervisory or management capacity.
>5 Years of Paramedic or MICN Experience required.
ACLS
PALS
BLS
NJ EMT-Paramedic, or NJ endorsed Mobile Intensive Care Nurse

Nice To Haves

Bachelors preferred.

Responsibilities

Providing leadership and direction for all ALS/BLS 911 operations, ensuring high-quality, patient-centered care during emergent calls and transports.
Managing staffing, scheduling, and deployment of ALS/BLS resources to meet county/state and contractual obligations.
Monitoring compliance with N.J.A.C. 8:40 and 8:41 and all applicable regulatory standards governing Emergency Medical Services.
Supporting recruitment, onboarding, and ongoing professional development of ALS/BLS 911 personnel.
Overseeing operational readiness of ALS/BLS 911 vehicles, equipment, and supplies, ensuring safety and reliability.
Collaborating with hospital departments, referring facilities, and regional partners to ensure seamless coordination of patient transfers.
Developing and implementing policies, performance metrics, and process improvement initiatives to enhance efficiency and service delivery.
Maintaining fiscal responsibility through monitoring of overtime, resource allocation, and cost-effective operational practices.
Serving as an operational and clinical resource to ALS/BLS staff, promoting a culture of accountability, teamwork, and continuous improvement.
Oversees the proper and efficient operation of the Emergency Medical Services (ALS/BLS) program, including chart review, documentation accuracy, quality assurance, and adherence to regulatory and hospital standards. Ensures timely licensure renewal, staff training, and continuing education compliance. Integrates ALS/BLS emergency services with Inspira's system standards, maintaining alignment with network policies, procedures, and quality initiatives. Identifies new service opportunities and strategies to improve patient care, staff performance, and fiscal efficiency within the department.
Oversees routine shift operations including schedule management, call-out coverage, timecard review, and daily resource deployment. Collaborates with supervisory and dispatch staff to address operational issues and ensure consistent communication and coverage across all ALS/BLS bases. Responds to safety, operational, or clinical concerns promptly, escalating issues as appropriate.
Maintains fiscal accountability for ALS and BLS 911 operations, monitoring budget performance, overtime utilization, and capital needs. Uses data and performance metrics to guide staffing, fleet, and operational decisions.
Promotes strong communication and engagement among ALS staff, BLS 911 staff, educators, and leaders. Mentors team members and fosters a culture of safety, professionalism, and continuous improvement. Supports recruitment, retention, and performance management in collaboration with Human Resources and EMS Leadership.
Facilitates quality improvement initiatives, staff performance evaluations, and patient chart audits. Investigates quality or safety concerns and coordinates corrective actions/measures. Ensures continuous compliance with all local, state, and federal regulations governing ALS and BLS 911 operations.
Maintains proficiency in ALS and BLS operations and clinical competencies. Ensures all ALS/BLS 911 personnel meet education, certification, and performance standards.
Performs additional functions or projects as directed by leadership to support department and organizational goals.