EMS Dispatcher I

Superior Mobile Health • San Antonio, TX

1d • Onsite

About The Position

Operate an EMS Computer-Aided Dispatch (CAD) console, multi-line phone system, and computer terminal. Answer incoming calls, gather critical information, and accurately enter details into the dispatch system. Relay call information to dispatchers and other communications staff promptly and clearly. Transfer calls or coordinate with appropriate departments as needed. Provide excellent customer service by addressing concerns and offering solutions. Document all call notes, times, and outcomes accurately. Coordinate with outside agencies to arrange mutual aid when required. Maintain confidentiality of all patient, employee, and company information in compliance with HIPAA. Perform additional duties as assigned by Communications leadership.

Requirements

• High school diploma or GED.
• Familiarity with local geography, including highways and major streets.
• Strong multitasking ability with calm, clear decision-making under pressure.
• Excellent communication skills, both written and verbal.
• Proficiency in typing and computer navigation.
• Prior dispatch or EMS experience preferred but not required - full training provided.

Nice To Haves

• Previous experience as an EMT or in emergency communications.
• Knowledge of medical terminology.

Responsibilities

• Operate an EMS Computer-Aided Dispatch (CAD) console, multi-line phone system, and computer terminal.
• Answer incoming calls, gather critical information, and accurately enter details into the dispatch system.
• Relay call information to dispatchers and other communications staff promptly and clearly.
• Transfer calls or coordinate with appropriate departments as needed.
• Provide excellent customer service by addressing concerns and offering solutions.
• Document all call notes, times, and outcomes accurately.
• Coordinate with outside agencies to arrange mutual aid when required.
• Maintain confidentiality of all patient, employee, and company information in compliance with HIPAA.
• Perform additional duties as assigned by Communications leadership.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• 401(k) with company match
• PTO
• Internal advancement paths into Dispatch Leadership, Field Operations, or Management.
• Regular praise programs, continuing education, and advanced certification opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED