EMS Community Outreach Coordinator

St. Elizabeth Healthcare•Edgewood, KY

About The Position

The position of EMS Community Outreach Coordinator is one of a primarily relationship building nature with administrative duties that support our healthcare system and our hospital-based clients in a concerted effort to improve on the quality of services our hospitals provide. The primary function of this role will be to act as a front-line representative for the healthcare system as it relates to our regional community. This position will also implement marketing, public relations, and contract maintenance plans for the Emergency Services division to assure continued customer satisfaction, market penetration and profitability. The Outreach Coordinator will work with healthcare professionals and the community at large on different levels to try and bridge the gaps between them and foster more meaningful relationships. This includes working with the following entities to achieve superior patient outcomes: Pre-hospital EMS professionals, physicians, nursing staff, fire departments, public safety officers, school districts, health department, and community leaders. The coordinator will also collaborate with referral facilities like skilled nursing, assisted living and urgent care organizations as deemed necessary.

Requirements

Associate’s degree in any healthcare-related discipline OR management/communications from an accredited college or university is required.
Demonstrates knowledge of clinical practice standards, procedures, policies.
Competent to independently perform safe skills and procedures.
Demonstrates an understanding of the role of the EMS provider and has the ability to develop and maintain a positive relationship with our regional community.
Dedication to problem solving with positivity and finesse.
Must be able to assess, interpret, and appropriately react to key data about a patient’s status.
Successful completion of preceptorship and orientation to the hospital and clinical area.
Able to critically think and problem solve in routine and emergency situations.

Nice To Haves

Bachelor's or Master’s degree or equivalent in any health-related discipline, management, or communications.
Experience in marketing, program development, management, outreach and recruitment, public speaking.
Pre-hospital provider experience.
Emergency preparedness experience.

Responsibilities

Outreach Development, implementation and maintenance of a community paramedicine program in conjunction with outpatient services and community resources including but not limited to SEP, discharge planners and clinical outcomes staff.
Create and implement an annual community outreach plan.
Develop and collaborate with Hospital Administrators and Marketing/Public Relations to formulate a marketing and communications strategy and plan.
Participate in the creation of targeted EMS marketing communications including: website development, brochures, newsletters, direct mail, print materials, and marketing blasts aimed at community entities and enhancing community awareness.
Develop and implement outreach plan for the purpose of establishing and maintaining interagency relationships and providing improved operational efficiency.
Establish a frequent visit schedule to local fire department stations, ambulance agencies, referral facilities and/or facilities where patients are treated, i.e., local school districts, community leader groups, to facilitate strategic alliances.
Determine appropriate networking opportunities through the coordination of sponsorships and community members to promote healthcare services offered within the Emergency Services division.
Establish calendar of events including community activities and celebrations, i.e., EMS Week, health fairs, school-based events and award celebrations, designed to market EMS services to the community.
Collaborate from within and outside the hospitals to develop best practices.
Generate, support, and promote a culture of EMS customer friendly environment by providing input and feedback to enhance the quality of services provided to internal customers and non-SEH customers.
Assist the System Director of Emergency Services and Medical Directors with the development, implementation and maintaining policies, procedures, standards, protocols and clinical guidelines for departments of responsibility.
Work with Legal services to draft and review independent contractor agreements as necessary for large outreach and educational events.
Practice effective problem-solving identification and resolution skills and a sound method of clinical and moral decision making.
Provide direction in analyzing and maintaining compliance with regulations and legislation related to EMS services.
Monitor emergency and non-emergency transports within the system and interpret data trends.
Develop and implement EMS research or PI project with community involvement.
Oversee maintain and review the annual Corporate EMS budget with Business Operations as needed.
Act as a resource person for Emergency Department staff.
Respond timely to patient/family/physician/administrative concerns surrounding patient care and the patient experience.
Facilitate effective patient care by establishing and maintaining a suitable and enriching environment for pre-hospital care provider practice.
Provide clinical and operational information to designated parties.
Provide mental health first aid education to both internal and external groups to increase awareness of warning signs in the teenage population.
Works with representatives from each of the ED locations to support emergency preparedness protocols.
Attends community – based meetings as a representative of SEH as necessary.
Knowledgeable regarding the emergency plans of the primary service area.
Participates in community emergency drills and provide collaborative effort with county and community officials to enhance disaster preparedness.
Maintain knowledge of new trends and developments in emergency response, pre-hospital care, EMS education and related fields being mindful about the effect it will have on the community at large.
Maintain knowledge of most recent EMS/ED evidence-based practices.
Attend EMS and relevant community-based meetings as required.
Coordinate & participate in EMS/ED evidence-based practices.
Coordinate & participate in EMS/Paramedic Education classes.
Participate in coordinating and evaluating clinical experience for EMS/Paramedics.
EMS run sheets reviewed as needed and findings reported to Medical Director and/or management.
Performs other duties as assigned.