EMS Communications Specialist

Augusta Health Careers•Fishersville, VA

3h•Onsite

About The Position

The EMS Communications Specialist shall perform all tasks necessary to ensure timely scheduling and transportation including answering phones, screening transport requests, recording all required information, verifying insurance information and making sure that pre-authorizations are being obtained as needed, ensuring timely patient transports to and from facilities, and patients’ homes via ambulance and wheelchair van. In the course of the dispatcher work, the ideal candidate must be able to interact with all levels of the organization of Augusta Health in a professional and concise manner. The EMS Communications specialist will work in cooperation with Emergency Department staff, licensed practitioners, attending Physicians and Transportation Services staff. This role will communicate with EMS prior to patient arrival to the emergency department, notify appropriate staff of patient’s chief complaint, and accurately document reports.

Requirements

Previous experience in clerical or administrative assistant role
Experience with electronic documentation and a basic understanding of Microsoft Office software
Ability to perform detailed assignments and projects
Must be able to work under pressure and positively interact with patients, other departmental and medical staff, visitors and outside entities
Neat in appearance with a personable, tactful, and courteous manner
Ability to adjust to rapid changes in work assignment
Excellent Verbal and Written Communication Skills
Maintains Confidentiality
High level of organization and ability to follow through on assigned tasks