EMS Communications Specialist, Ambulance Services- Oconee (PRN, Variable)

Prisma Health • SC

114d

About The Position

The position involves receiving, scheduling, coordinating, and dispatching requests for medical services, as well as performing patient registration functions. The role may also include controlling the distribution of ambulance equipment and medications during shift changes. All team members are expected to embody Prisma Health's mission: Inspire health. Serve with compassion. Be the difference.

Requirements

• High School diploma or equivalent OR post-high school diploma/highest degree earned preferred.
• No experience required.

Nice To Haves

• Emergency Medical Technician (EMT) - Preferred
• Communication skills - Preferred.

Responsibilities

• Receives and processes emergency and non-emergency calls for medical services, gathering essential information quickly and accurately.
• Dispatches EMS units and resources using computer-aided dispatch (CAD) systems and radio communications in accordance with established protocols.
• Prioritizes requests based on patient acuity and system demand to ensure appropriate allocation of resources.
• Provides pre-arrival and post-dispatch instructions as authorized by medical protocols and training.
• Maintains clear, professional, and accurate communication with EMS providers, field supervisors, and other public safety agencies.
• Documents call details, dispatch activity, and patient information in compliance with organizational and regulatory standards.
• Monitors resource availability and system status to support operational efficiency and response readiness.
• Adheres to HIPAA, confidentiality, and patient privacy standards at all times.
• Participates in continuing education, quality assurance, and skill development to maintain certification and job proficiency.
• Supports a culture of safety, professionalism, and service excellence within the communications center.
• Verifies operational readiness of crews.
• Accepts calls requesting medical transportation services.
• Dispatches calls and tracks unit movements.
• Coordinates the delivery of service in a safe, courteous and efficient manner.
• Obtains and documents patient information necessary for appropriate utilization of resources and reimbursement.
• Prepares written documentation.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees