EMS Account Manager

BGIS•Hudson, FL

8d•$120 - $160•Remote

About The Position

BGIS ITS is currently seeking an EMS Account Manager to join the team Hudson, FL (Remote) and surrounding areas. BGIS is that, Company. BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. The EMS Account Manager achieves success by managing all BGIS US ITS’s EMS daily account activities by managing client relationships, driving account growth, and ensuring customer satisfaction. This role involves coordinating with internal teams to deliver high-quality services or solutions, maintaining client retention, and identifying opportunities for business expansion.

Requirements

High School Diploma or equivalent trades related training.
Minimum 4 years appliable work experience in the EMS, construction, or facilities management industry.
Minimum 3 years of experience with account management.
Excellent verbal and written communication skills including data relay, exchange, feedback, and clarification.
Ability to collaborate in a teamwork environment with internal and external contacts.
Problem solving skills to identify root cause issues and take appropriate steps for resolution and teach others how to complete essential tasks.
Time management focus to balance multiple competing priorities and demonstrate a sense of urgency.
Relationship building to maintain current clients and build connections with additional industry contacts.
Ability to work independently and contribute positively to teamwork environment.
Strong environmental, health, and safety mindset and ability to perform work in a safe manner.
Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required.
Ability and willingness to travel.
Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Nice To Haves

Working knowledge of SharePoint preferred.
Knowledge of CRM a plus.

Responsibilities

Client Relationship Management
Develop a deep understanding of client operations, goals, and challenges to tailor EMS solutions accordingly.
Manage operational and energy efficiency measures.
Energy Efficiency
Study customers portfolio based on energy efficiency grading.
Recommend energy efficient opportunities via EMS operations.
Operational Coordination
Collaborate with internal teams (e.g., operations, technical, finance) to ensure service delivery aligns with client expectations.
Monitor project timelines, budgets, and deliverables.
Address and resolve client issues or escalations promptly.
Reporting & Documentation
Maintain accurate client records, communications, and project documentation.
Prepare regular reports on account status, performance metrics, and sales forecasts.
Strategic Planning
Contribute to account and business strategy planning based on market trends and client feedback.

Benefits

Competitive Salary: Annual variable salary approximately $120 - $160K plus comission opportunities
Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
401(k) Match: 5% employer contribution
Tech Tools: Company-issued cellphone and tablet
Annual Boot Voucher: Stay equipped with the right gear.
Comprehensive Benefits: Health, life, and disability coverage
Corporate Discounts: Exclusive perks through ADP
Career Development: Ongoing technical training and certifications
Growth Opportunities: Clear paths for advancement and relocation