EMR Systems Analyst - Eastern US remote

Crossroads Treatment Centers•Greenville, SC

12d•Remote

About The Position

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a Systems Analyst Must have healthcare EMR experience (for example, Carelogic or Epic). The Systems Analyst is responsible for providing support to end users on new features, basic use of EMR system. Provide level one EMR ticket triage and execution, escalating when necessary. Troubleshoot issues as reported in tickets from end users. Monitor escalated tickets for resolution to increase one’s own level of expertise. Coordinate with Business Analysts and Director to onboard new services and locations. Assist Director in special projects. Assist Analyst in special projects. Testing of changes made in certification system as directed. Monitoring of production site for quality assurance as directed. Documentation and logging of all system changes. Complete required trainings and mandatory training hours. Other duties as assigned.

Requirements

Must have healthcare EMR experience (for example, Carelogic or Epic)
Associate’s degree in business, Computer Information Systems or related field and/or comparable experience in the field
Two or more years of experience with software support and implementation
Two or more years in the healthcare industry

Nice To Haves

Experience with Carelogic and Methasoft helpful

Responsibilities

Provide support to end users on new features, basic use of EMR system
Provide level one EMR ticket triage and execution, escalating when necessary
Troubleshoot issues as reported in tickets from end users
Monitor escalated tickets for resolution to increase one’s own level of expertise
Coordinate with Business Analysts and Director to onboard new services and locations
Assist Director in special projects
Assist Analyst in special projects
Testing of changes made in certification system as directed
Monitoring of production site for quality assurance as directed
Documentation and logging of all system changes
Complete required trainings and mandatory training hours
Other duties as assigned