EMR Operations Manager

Heart To Heart Hospice-posted about 1 year ago
Full-time • Mid Level
Plano, TX
Nursing and Residential Care Facilities
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The EMR Operations Manager at Heart to Heart Hospice is responsible for overseeing the Electronic Medical Record (EMR) system, ensuring its operational alignment with business priorities, and providing support and education to employees regarding the system. This role requires a strong understanding of hospice care and EMR technology, along with excellent organizational and communication skills.

  • Provides daily oversight and quality assurance of assigned duties in support of the EMR and its vendors.
  • Manages compliance of EMR system policies and processes to ensure integrity of the data and system controls.
  • Works with EMR department leadership and Home Office Leadership to ensure the EMR system is operationally aligned with business priorities.
  • Responsible for completing HCHB related tickets in the IT ticketing system.
  • Participates in developing strategic plans for the support and education of company employees in relation to the EMR system and its vendors.
  • Acts as an internal liaison for the EMR system to ensure ongoing responsiveness and communication with internal customers regarding questions, issues, and updates of the system.
  • Creates and maintains educational materials.
  • Responsible for taking rotation of afterhours HCHB phone or ticketing system support.
  • Maintains a high degree of confidentiality at all times due to access to sensitive information.
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
  • At least two years' experience with Homecare Homebase Hospice EMR (Both in PointCare and HCHB usage and support).
  • Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance.
  • General working knowledge of Hospice and Palliative procedures, regulations (state and federal), and operations standards.
  • Proficient with various Microsoft Office software such as Word, Excel, and PowerPoint.
  • Experience in planning, organizing and successfully supporting an EMR system across a multi-state organization.
  • Knowledge of current trends and developments in EMR information technology.
  • Effectively presents information and responds to questions from groups of managers, clients, and customers.
  • Mileage reimbursement
  • Paid holidays
  • Company car
  • Health insurance
  • Dental insurance
  • 401(k)
  • Tuition reimbursement
  • Paid time off
  • Vision insurance
  • 401(k) 4% Match
  • 401(k) matching
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