EMR Adoption Specialist (Local - Hybrid)

Vanderbilt University Medical Center•Nashville, TN

14h•Hybrid

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: HealthIT Regional Support Job Summary: The EMR Adoption Specialists implements new systems and updates to current systems with occasional guidance. Partners on creating business requirements for new tools or enhancements in consideration of workflows and partners on quality assurance testing. Develops change management strategies and supports system orientation and clinician onboarding. (Note: This role is a hybrid role, but the primary location of this role will be in the Shelbyville / Tullahoma area, with occasional visits to our main campus in Nashville.) . KEY RESPONSIBILITIES: Provides high quality support for the Business Office staff within physician practices and hospitals. Cultivate a collaborative and effective environment through positive and productive relationships with customers. Partner with the Senior Customer Relationship Manager to plan, prepare and conduct user group focus meetings, which include but are not limited to issue discussion, lessons learned, communication and upgrade planning. Escalates issues to the Senior Customer Relationship Manager as they arise. Provides ongoing support to clients during the post go-live phase by managing change requests and resolving issues. Regularly visits each assigned site to assist with onboarding new physicians and/or staff, observe software usage, offer recommendations (tips and tricks), and assist in optimizing workflows and roles without requiring system modifications. Responsible for delivering all information on down times, upgrades, build freezes, or other Epic-related updates to assigned areas. Participate in go-live activities which include being on site with the client and troubleshooting issues, answering questions, providing training, etc. for new implementations. Supports the Super User program, operational readiness activities, log-in labs, etc. for new implementations. Collaborate with the implementation teams to guarantee a seamless handover to the post-go live support team, ensuring comprehensive knowledge of project decisions, content, issues, and any pending optimization requests. Tracks time spent on each customer and record effort in appropriate tools for resource management. Uses appropriate tools for documentation, communication, and collaboration as defined by VUMC policies and procedures. Participate in an on-call rotation for incident and issue management. About the Department: Health IT HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of: Delivering distinctively personalized care Improving the health care of individuals and communities regionally, nationally and internationally Providing transformative learning programs Supporting compelling discoveries Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues. Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology. Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Join us in Making Health Care Personal. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 2 years Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO. Our vision: The world leader in advancing personalized health. Our mission: personalizing the patient experience through our caring spirit and distinctive capabilities. Making Health Care Personal. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt University Medical Center. At VUMC, we place a priority on designing with and for our patients and families. We value collaboration, embrace continuous learning and discovery, and seek to be a place where everyone has the chance to thrive. We’re the largest private employer in Middle Tennessee, with a growing team and expanding footprint in towns and communities across the region. We employ more than 28,000 people who work in inpatient and outpatient clinical care, research, and graduate medical education as well as critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fund-raising, groundskeeping and facilities, and many more. Our growing health system has more than 1,700 licensed hospital beds at: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Wilson County Hospital Vanderbilt Bedford Hospital Vanderbilt Tullahoma-Harton Hospital It’s also home to hundreds of outpatient clinic and surgical locations throughout the region. We serve our community with many unique and specialized services including the Level 1 Trauma Center, a highly experienced Transplant Center that does the most heart transplants in the world, a National Cancer Institute-designated Comprehensive Cancer Center, Lung Institute, Burn Center and many more. World-leading academic departments and centers make scientific discoveries, advance clinical care and train the next generation of health care professionals. Our robust research enterprise consistently ranks among the highest in the country as measured by peer-reviewed grant funding from the National Institutes of Health. We’re honored to be consistently considered among the nation’s best hospitals, including being nationally ranked in multiple medical specialties for treating the most complex conditions in adults and children by US News and World Report. Monroe Carell Jr. Children’s Hospital at Vanderbilt ranked as the No. 1 children’s hospital in the southeast in 2024. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose.

Requirements

Bachelor's degree in related field
Two years of healthcare experience
Valid driver’s license
Proven ability to work independently in a team environment.
Effective communication (written and oral) and interpersonal skills
Demonstrated organizational, multi-tasking, and time-management skills.
Strong negotiation, consultative skills, and relationship building ability.
Demonstrated ability to prioritize multiple objectives in a rapidly changing environment.
Able to communicate customer issues in both oral and written form in terms clearly understood by technical and non-technical audiences.
Ability to anticipate problems and visualize solutions on a proactive basis.
Excellent interpersonal communication, group process development, meeting facilitation, conflict resolution
Flexible in methodology, reliable, self-starter, results oriented yet sensitive to people.

Nice To Haves

Any certifications relating to healthcare software applications, technology infrastructure and or clinical specializations are an advantage.
Knowledge of Health System business processes and EHR solution.
Experience with EHR implementation, user readiness activities, and end user support.

Responsibilities

Provides high quality support for the Business Office staff within physician practices and hospitals.
Cultivate a collaborative and effective environment through positive and productive relationships with customers.
Partner with the Senior Customer Relationship Manager to plan, prepare and conduct user group focus meetings, which include but are not limited to issue discussion, lessons learned, communication and upgrade planning.
Escalates issues to the Senior Customer Relationship Manager as they arise.
Provides ongoing support to clients during the post go-live phase by managing change requests and resolving issues.
Regularly visits each assigned site to assist with onboarding new physicians and/or staff, observe software usage, offer recommendations (tips and tricks), and assist in optimizing workflows and roles without requiring system modifications.
Responsible for delivering all information on down times, upgrades, build freezes, or other Epic-related updates to assigned areas.
Participate in go-live activities which include being on site with the client and troubleshooting issues, answering questions, providing training, etc. for new implementations.
Supports the Super User program, operational readiness activities, log-in labs, etc. for new implementations.
Collaborate with the implementation teams to guarantee a seamless handover to the post-go live support team, ensuring comprehensive knowledge of project decisions, content, issues, and any pending optimization requests.
Tracks time spent on each customer and record effort in appropriate tools for resource management.
Uses appropriate tools for documentation, communication, and collaboration as defined by VUMC policies and procedures.
Participate in an on-call rotation for incident and issue management.