Employment Supervisor

International Rescue Committee • Wichita, KS

3d

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The Refugee Support Service (RSS) Employment Supervisor responsible for programming that assists newly arrived refugees and other qualified immigrants to attain self-sufficiency through employment by guiding them through employment preparation, coordinating job placements, and other career advancement services. The RSS Employment Supervisor manages RSS Employment Specialist, Workforce Development Specialist and the Adjustment and Referral Specialist. The supervisor manages staff and leads the RSS Employment Program as set forth by Kansas Office for Refugees (KSOR). The position also works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences using a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Requirements

• Bachelor’s degree in social work or related field of study preferred.
• 2 years relevant professional experience in human services field required; minimum of 2 years resettlement experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Prior people management experience a plus.
• Strong relationship building, diplomacy, and networking skills; ability to optimally build internal and external relationships.
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Proven success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Responsibilities

• Implement guidelines for services for the KSOR Refugee Support Service (RSS) Employment Program and stay apprised of relevant developments and public policies.
• Coordinate referrals for case management for ORR-eligible and participate in any needed case conference meetings to assure continuity of care.
• Monitor program goals and take appropriate intervening action to ensure contractual compliance and goal attainment
• Ensure oversight and monitoring of case files for proper file documentation.
• Manage the enrollment of clients in RSS Employment Program, assessment of client needs, and reviewing Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on obtaining and retaining employment within one year of enrollment in services.
• Collaborate with internal and external partners to develop employment opportunity, discuss caseload, identify clients ready for job placement, and any client participation concerns.
• Provide RSS Employment Services-related reporting in a timely manner.
• Supervise RSS staff including daily oversight of active caseload and delegation of work assignments. Evaluate and report the staff performance. Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Ensure all contact with clients, referrals, and follow-up and record-keeping represent the highest standards.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Ensure that programs meet all contractual and reporting requirements.
• Ensure quality data collection across all programs; lead the production of reports and impact data to provide insight to internal and external partners.
• Other duties as assigned.

Benefits

• We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees