Employment Specialist II (Nonprofit)

PACE•Los Angeles, CA

8d•$21 - $33•Onsite

About The Position

We are looking for an enthusiastic and service-oriented EMPLOYMENT SPECIALIST II to join our team. Under the direction of the Senior Workforce Development Specialist of the Downtown/Pico-Union WorkSource Center, the Employment Specialist II, also referred to as Workforce Development Specialist II will be responsible for performing a wide range of services for the program and the WorkSource Center. This includes assisting individuals to find employment opportunities, conducting orientation, providing customer service, determining eligibility, assessment duties, specialized data entry, receipt/inputting of City or Grantor MIS information and documents, case management, job development, and job placement/retention. The position will also collect, organize, and report information pertaining to participant activities and any activities related to employment and training programs. Position is mainly based at PACE's main office in downtown LA with rotational shifts operated at the Downtown Central Public Library Portal as required.

Requirements

Minimum of a High School Diploma (or GED equivalent) is required.
Minimum of 2 years of experience in customer service, assessment, eligibility determination, case management and/or counseling
Experience in Workforce or employment programs is highly desirable but not required
Some supervision experience is highly desirable.
Must have excellent interpersonal skills, be a team player and be able to work with diverse populations to provide in-person and over-the-phone program services.
Excellent customer service skills
Strong organizational skills
Be proficient in a Windows PC environment and Microsoft Office.
Possess excellent communication and written skills, as well as telephone and people skills.
Must have excellent time management and organizational skills to effectively manage a caseload.
Bilingual skills preferred
Must be available to work evening and weekend hours as needed.
Must pass a employment and professional reference check
Must possess a valid Drivers License and the use of an automobile with adequate insurance coverage as local travel may be required on occasion.
COVID vaccination required; must have two-dose series of Pfizer or Moderna or a single-dose of Johnson & Johnson. Those that need a medical or religious exemption must reach out separately.

Nice To Haves

Associates or Bachelor's Degree is preferred.
Professional experience in social services programs highly preferred

Responsibilities

Provide all customers access to Universal services that do not require registration such as self-service and/or informational activities.
Inform all interested customers about the information and services available at or through the WorkSource Centers.
Inform customers about the self-directed information and referral services available at the WorkSource Center, other WorkSource Centers and through 211, and ensure that customers understand the guidelines for using the tools available at the Downtown/Pico-Union WorkSource Center.
Inform customers about general programs eligibility and guidelines, also collaborators program requirements, overall responsibilities of the customer and of the WorkSource Center and collaborators, general timeframes, steps involved in becoming a registered customer, and the overall goals of the program(s).
Provide and document that customers have received an orientation to all services that provides them with a clear understanding of the full scope of services available at the Downtown/Pico-Union and the other WorkSource Centers, including, but not limited to, Job Resource Center, training, retraining, supportive services, job development, re-employment/job placement, and post exit follow-up.
Refer customer to Downtown/Pico-Union WorkSource Center Staff Assisted Services.
Provide each customer with a copy of the complaint procedures, a list of supportive services available, and a statement of the programs goals and objectives. Staff will also inform customers that they will be contacted for post exit follow-up, and that they must sign a release, and provide contact information.
Provide Labor Market Information (LMI) using such sources as ONet and CalJOBS.
Provide customers program performance information and program cost information for Eligible Training Providers identified on the Eligible Training Providers List (ETPL).
Provide information and assistance to customers regarding filing claims for unemployment (UIB) compensation.
Determine the eligibility of prospective customers with respect to all program regulations and established guidelines.
Conduct one-on-one or group orientations as needed.
Schedule GAIN (Greater Avenues for Independence) participant referrals to conduct in-person orientation, intake, eligibility and assessment for a potential Transitional Subsidized Employment (TSE) assignment.
Refer all eligible participants to short-term prevocational services (Blueprint training) after completing eligibility and assessment.
Contact potential local private, non-profit, and public organizations for job openings, and assist new employers complete the Southbay WIB application to become an approved TSE site.
Refer qualified participants to job interviews for a TSE assignment.
Follow-up with participants/employers for job interview results.
Complete paperwork and submit to GAIN to report start, and end, of participants TSE assignment.
Submit to GAIN a request for support services for participants starting a TSE assignment.
Complete payroll paperwork and submit to SBWIB for participants starting a TSE assignment.
Collect timesheets for participants on a TSE assignment on a bi-weekly basis and submit to SBWIB to process payroll.
Distribute checks on a bi-weekly basis to participants on a TSE assignment.
Assist participants with unsubsidized employment.
Follow-up with participants in unsubsidized employment, collect check stubs, complete paperwork, and submit to SBWIB for participant work allowance stipend.
Enter data into the I-TRAIN system to report participants activities, such as client assessment, registration, enrollment, TSE participation, unsubsidized employment, and retention.
Maintain case notes in the participants file and file relevant program forms/documentation and make the files available to Program Monitors conducting program review.
Enter data into the CalJobs system to report WIOA co-enrolled activities, such as orientation, assessment, short-term prevocational services, TSE participation, unsubsidized employment, and retention.
Enter case notes for WIOA co-enrolled activities in participants electronic CalJobs file and upload documentation for co-enrolled activities.
Complete the LA County Harassment training on a bi-annual basis.
Attend weekly staff meetings.
Attend quarterly SBWIB meetings.
Submit monthly performance reports.
Participate and attend fair events, recruitment events, assigned meetings, etc as needed to promote agencys program services with the community. In addition, actively support and participate in activities related to the Centers performance.
Assist with outreach efforts to job seeker community and businesses by attending job fairs, community events, forums, etc.
Assure the prompt and smooth referral of all eligible customers to intensive/training services.
Communicate problems/irregularities in an eligibility/recruitment process in a timely matter.
Maintain electronic Case Notes in the CalJOBS System of interaction with customer on a daily basis.
Complete trainings provided by the City of Los Angeles EWDD
Perform and reach program goals with 90% of total program year eligibility
Case management
Job development, job placement and retention
Perform other duties as assigned.