Employment Services Navigator

City of Bloomington, Indiana•Auburn, WA

2d•Onsite

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Indiana Department of Workforce Development (DWD): Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth. Role Overview : This role performs work in a standard office environment. This role requires occasional and/or overnight travel. This role requires a job expectation that the employee must be able to travel between the respective offices weekly, as required. Office assignments are normally, but not limited to: 936 W 15th Street, Auburn, IN 46706 (Primary) 201 Rudisill Blvd. Ft. Wayne IN. 46806 (Secondary)

Requirements

Must have a High School Diploma or a High School Equivalent (HSE).
Must have one (1) year customer service experience.
Ability to understand the different funding sources available to customers.
Working knowledge of client tracking methods.
Advanced research skills and the ability to utilize internet-based resources.
Ability to communicate professionally and interact with different stakeholders.
Ability to manage relationships, motivate, and assist customers at various levels.
Ability to utilize State’s current client services program system.
Demonstrated experience utilizing Microsoft Programs such as Word, Excel, Power Point, Outlook.
Ability to prioritize work and be detailed orientated.
Ability to adapt to policy changes.
Able to perform essential functions with or without reasonable accommodation.

Responsibilities

Gather information from applicants, evaluate qualifications, educational backgrounds, and employment barriers.
Assist clients with job searching and resume building activities.
Review assessments, client background, and vocational plan interest to recommend and work with partner programs within the WorkOne offices.
Recommend and administer assessment instruments and interpret aptitude results.
Explain services available from other public assistance agencies within the community and make referrals.
Explain services to applicants and advise on employment opportunities.
Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
Assist with job/hiring fairs or events for talent recruitment.
Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
Present education materials to groups and/or individuals.

Benefits

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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