EMPLOYMENT SECURITY REPRESENTATIVE II - 40044128

State of Florida

About The Position

This is a professional position within the CareerSource Service system responsible for providing training, education career counseling and job placement service to a broad range of customers. These services are identified as Career Services: i.e. basic care services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Act, WIOA Title III. Greet customers and provide individualized and/or group counseling/case management services labor market information and employment opportunities. Conduct interviews and perform assessments to determine a customers job readiness through aptitudes, interests testing, personal characteristics, education, work history, skill levels, language proficiency. Provide various Labor Market Exchange services for individuals and/or groups which consist of intake, assessments, counseling, orientations, testing, resume assistance, effective job search assistance, job referrals, interviewing techniques, job placements, explain re-employment and employment applications in addition to utilizing standardized counseling techniques which will assist customers in deciding vocational goals and employability plans for entrance into employment. Determine eligibility for and/or participation in special programs and coordinate services for referrals to other programs...i.e. Veterans program, Workforce Innovation Opportunity Act ( WIOA) and Supplemental Nutrition Assistance Program (SNAP)…etc. Record and document customer’s interaction on a daily basis by entering pertinent information in the appropriate systems such as Employ Florida (EF), Document Management System (DMS), Customer Tracker…etc. Provide career services by engaging customers to determine these services are appropriate for individuals to obtain or retain employment. These services include: comprehensive and specialized assessments of skills level and services needed in-dept.Interview and evaluate job seekers for job readiness by identifying employment barriers and employment goals; development of indivisualized employment plans; group and/or individualized counceling and monitoring; career planning (e.g. case management; short term and long term goals pro-vocational services. Coordinate work experiences that are linked to careers, as well as financial literacy services; workforce preparation activities that help individuals acquire basic academic, critical thinking, self-management skills and as well as other competencies. Interview and assess job seekers to determine eligibility for and/or participation in specials programs and coordinate services for local and state agencies. Promote CareerSource services and program through community outreach, telephone, and email in addition to job fairs and recruitment events as required. Perform other related duties as required or assigned.

Requirements

Working knowledge/experience using Microsoft Office, applications, includes. Word, Excel, Power Point, and Outlook.
Knowledge of Employ Florida (EF)
Knowledge of principles and techniques of effective communication to provide excellent customer service.
Ability to record and document the customer’s interaction in required systems
Ability to conduct an effective interview.
Ability to listen effectively.
Ability to create, write and develop professional resumes.
Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
Ability to work effectively independently and as a part of a team.
Ability to engage, understand and respond to the needs of the business.
Ability to deal with the public in a tactful, courteous and effective manner.
Ability to work in a fast- paced and diverse environment.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Must be comfortable giving presentations/speaking in front of groups or individuals.
Ability to promote and market CareerSource Polk resources.
Ability to utilize problem-solving techniques.
Ability to work independently by planning, organizing and coordinating work assignments
Successful completion of the Florida Workforce Professional Tier 1 training within 12 months of hire.
Required to travel locally and must furnish your own transportation.

Nice To Haves

A bachelor’s degree from an accredited college or university in Business, Human Services, Education, or a related field.
Successfully Complete the Florida Certified Workforce Professional Tier 1 training within 12 months of hire.
Professional or non-professional experience in employment security, interviewing, counseling, job placement, aptitude testing, and assessments can substitute on a year-for-year basis for the required college education.
Bi-lingual - Read, write, and speak English and Spanish.
The selected candidate may be required to work weekends or after regular work hours at job fairs, or community meetings once or twice a month.

Responsibilities

Provide training, education career counseling and job placement service to a broad range of customers.
Greet customers and provide individualized and/or group counseling/case management services labor market information and employment opportunities.
Conduct interviews and perform assessments to determine a customers job readiness through aptitudes, interests testing, personal characteristics, education, work history, skill levels, language proficiency.
Provide various Labor Market Exchange services for individuals and/or groups which consist of intake, assessments, counseling, orientations, testing, resume assistance, effective job search assistance, job referrals, interviewing techniques, job placements, explain re-employment and employment applications in addition to utilizing standardized counseling techniques which will assist customers in deciding vocational goals and employability plans for entrance into employment.
Determine eligibility for and/or participation in special programs and coordinate services for referrals to other programs...i.e. Veterans program, Workforce Innovation Opportunity Act ( WIOA) and Supplemental Nutrition Assistance Program (SNAP)…etc.
Record and document customer’s interaction on a daily basis by entering pertinent information in the appropriate systems such as Employ Florida (EF), Document Management System (DMS), Customer Tracker…etc.
Provide career services by engaging customers to determine these services are appropriate for individuals to obtain or retain employment.
Interview and evaluate job seekers for job readiness by identifying employment barriers and employment goals; development of indivisualized employment plans; group and/or individualized counceling and monitoring; career planning (e.g. case management; short term and long term goals pro-vocational services.
Coordinate work experiences that are linked to careers, as well as financial literacy services; workforce preparation activities that help individuals acquire basic academic, critical thinking, self-management skills and as well as other competencies.
Interview and assess job seekers to determine eligibility for and/or participation in specials programs and coordinate services for local and state agencies.
Promote CareerSource services and program through community outreach, telephone, and email in addition to job fairs and recruitment events as required.
Perform other related duties as required or assigned.

Benefits

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental options)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)32,
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment