EMPLOYMENT SECURITY REPRESENTATIVE II - 40046169

State of Florida•Fort Lauderdale, FL

30d•$37,080•Onsite

About The Position

This position performs professional and administrative work in a workforce career center setting, providing services to job-seekers and/or employers. This position specializes in providing individual or group vocational or employment counseling services in a One-Stop Center responsible for providing individualized or group specialized counseling services to targeted/contracted groups (e.g. dislocated workers, veterans, welfare transition participants, etc.) using standardized counseling techniques which will assist customers in deciding on vocational goals and employability plans for entrance into employment.

Requirements

Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
Ability to conduct tests to determine whether equipment, software, or procedures are operating as expected
Ability to deal with the public in a tactful, courteous, and effective manner.
Ability to establish and maintain effective working relationships with others.
Ability to make presentations in group or individual settings.
Ability to read and understand reports, documents, and other written materials.
Ability to understand and apply applicable rules, regulations, policies, and procedures.
Ability to utilize problem-solving techniques.
Ability to work effectively as part of an interorganizational team.
Ability to work independently by planning, organizing, and coordinating work assignments.
Excellent communication skills, sales calls, and marketing to businesses.
Excellent customer service skills
Working knowledge of Microsoft Word, Excel, and Outlook
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Duties and responsibilities of this position must be performed at the designated official work sites of the Department.
Knowledge of Microsoft applications, including Word, PowerPoint, and Excel.
Required to travel locally and must furnish own transportation.
The incumbent must possess or obtain certification as a workforce Professional within 6 months of employment in the position.

Nice To Haves

A Bachelor’s degree from an accredited college or university in IT or a related field
Professional or nonprofessional experience in areas related to IT or technology may substitute on a year-for-year basis for the preferred college education.
Possess the ability to utilize state workforce development databases and possess the ability to utilize theInternet to conduct research and obtain data.
Registered in EmployFlorida.

Responsibilities

Position serves as the contact person for Commerce Staff with all aspects of the regional network communications, including problem-solving, technical training, and coordinating repairs to reduce downtime.
Assist customers by providing labor market reports and other relevant market data, assisting withregistration on the state website – Employ Florida; and educating employers on how to navigate the Statewebsite.
Assist in the coordination and delivery of mass recruitment services to new and existing businesses that arehiring on a large scale. Make presentations to employers and community organizations.
Organize and participate in the setup of day-to-day and promotional activities (job fairs and business expos), which may involve the setup and configuration of hardware and peripherals needed to ensure the success of the LWDB staff.
Responsible for providing on-site technical support to the workforce staff to ensure proper operational activities are managed on time.
Provides staff support, ensuring systems function optimally to meet organizational needs.
Provides instructions and assistance to staff utilizing systems and information available within the LWDB, along with other related computer data and programs, to include performing diagnostics and implementing solutions to address common problems and to minimize downtime for end-users.
Monitor and maintain records, reports, and files regarding specific contracts and subscriptions to ensure timely updates are supported. Including the creation of reports for equipment replacement and repairs needed for the LWDB staff.
Maintains accurate inventory records, helping to verify and update inventory to ensure it reflects current LWDB assets.
Collaborate with Commerce staff to manage hardware and software and coordinate system updates and software installation.
Performs other related duties as required in a "seamless" service delivery system.
Performs other duties as required by supervisors at the local organization.

Benefits

State Group Insurance coverage options+(health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment