EMPLOYMENT SECURITY REPRESENTATIVE II - 40042042

State of Florida•Yulee, FL

46d•$36,050•Onsite

About The Position

This is a professional position within the CareerSource system responsible for providing training, education, career counseling and job placement services to a broad range of customers. These services are identified as Career Services: i.e., basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Title III Greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands. Provides basic career services to all individuals seeking services either through individual assistance or group orientations. Interviews and performs assessments to determine customer’s job readiness through aptitudes, interests, personal characteristics, education and work history, skill levels, language proficiency and supportive service needs. Provides Labor Exchange services through one-on-one or in a group orientation which consist of interviewing techniques, effective job searches, resumes assistance, employment applications, and other skills relating to eliminating barriers to become self-sufficient and securing gainful employment. Refers customers to community resources for appropriate employment related services and/or available supportive services through these sources as well as other programs…i.e. Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Veteran programs. Provides individualized career services by engaging with customers to determine that these services are appropriate for an individual to obtain or retain employment. These services include: comprehensive and specialized assessments of skill levels and services needed, in-depth interviewing and evaluation to identify employment barriers and employment goals; development of an individual employment plan; group and/or individual counseling and mentoring; career planning (e.g. case management); short-term and long-term pre-vocational services; and coordination of internships and work experience that are linked to careers, as well as financial literacy services, and workforce preparation activities that help an individual acquire basic academic, critical thinking, self-management skills as well as other competencies. Records and monitors customer interaction and contact on a daily basis by data entering into appropriate system (Employed Florida (EF), Cabinet Document Management Solutions etc.) Promotes CareerSource services and programs throughout the community via telephone, email and social media. Participations in job fairs and recruitments as required. Performs other related duties as require or assigned. CFDA – 17.207 – 100% (Wagner/Peyser)

Requirements

Knowledge of the labor exchange process, strong customer relations skills
Computer application skills, working knowledge/experience using Microsoft applications
Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
Ability to work effectively as part of a team
Ability to utilize problem-solving techniques
Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
Skilled in group presentations, workshop instruction and/or facilitation
Ability to deal with the public in a tactful, courteous and effective manner
Knowledge of the basic principles of counseling and case management
Ability to conduct effective interviews
Ability to listen effectively
Ability to establish and maintain effective working relationships with others
Ability to work independently by planning, organizing and coordinating work assignments
Ability to understand and apply applicable rules, regulations, policies and procedures
Ability to work relatively independently at times and with supervision as needed
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Must become certified as a Workforce Development Professional (Tier 1) and complete FL WINS Cross Training within 60 days of appointment
Required to travel locally and must furnish own transportation

Nice To Haves

A bachelor’s degree from an accredited college or university and two years of professional employment security, business/management, administrative or communication experience (may substitute experience noted above on a year for year basis for college degree)
Professional or nonprofessional experience in areas related to employment security: interviewing, counseling, job placement, aptitude testing, assessment, job development or job analysis may substitute on a year-for-year basis for the required college education.

Responsibilities

Greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands.
Provides basic career services to all individuals seeking services either through individual assistance or group orientations.
Interviews and performs assessments to determine customer’s job readiness through aptitudes, interests, personal characteristics, education and work history, skill levels, language proficiency and supportive service needs.
Provides Labor Exchange services through one-on-one or in a group orientation which consist of interviewing techniques, effective job searches, resumes assistance, employment applications, and other skills relating to eliminating barriers to become self-sufficient and securing gainful employment.
Refers customers to community resources for appropriate employment related services and/or available supportive services through these sources as well as other programs…i.e. Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Veteran programs.
Provides individualized career services by engaging with customers to determine that these services are appropriate for an individual to obtain or retain employment.
Records and monitors customer interaction and contact on a daily basis by data entering into appropriate system (Employed Florida (EF), Cabinet Document Management Solutions etc.)
Promotes CareerSource services and programs throughout the community via telephone, email and social media.
Participations in job fairs and recruitments as required.
Performs other related duties as require or assigned.

Benefits

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment