867194 - EMPLOYMENT SECURITY REPRESENTATIVE I - 40045060

State of Florida

6d•$35,000

About The Position

This is a professional position which markets employment and training programs; serves individuals who are unemployed and/or seeking new jobs; provides counseling services to individuals with vocational needs by determining interests, aptitudes, and training; refers individuals to appropriate private and/or public agencies for aid assistance or training; and secures employer cooperation in the placement of referred candidates. Promotes, develops, and facilitates training opportunities and labor exchange services within a One Stop environment. Plans, coordinates, and implements a marketing plan which includes a system to contact employers, community-based organizations, and civic organizations on a regularly scheduled basis to ensure that they are aware of services available through the One Stop facility. Provides assisted core services to individuals as required but is not limited to: Assisting applicants in obtaining appropriate employment by evaluating skills, work experience, abilities, and education; referring applicants to appropriate available job openings; contacting employers to develop jobs aligned with applicants; vocational or career objectives; and providing in depth counseling to individuals having difficulty choosing an occupational field. Selects, notifies, and meets with recently unemployed persons for the Priority Reemployment Planning Program. Meets with selected candidates; provides orientation on services available; reviews resumes; and advises on practices to assist individuals gain employment. Provides information on services available; explains the importance of completing the resume, background information, and virtual recruiter portion of the state's job website. Also assists individuals with unemployment benefits issues to aid in handling the extensive number of calls and inquiries. Directs and participates in applicant screening, selection, and evaluation; provides information and prepares correspondence to applicants and employers; coordinates with and refers clients to other community based organizations for supportive services. Acts as complaint specialist for the Fort Myers Center. Process complaints, maintains logs, and assists clients with filing complaints for Migrant Seasonal Farmworkers Apparent violations, and the One-Stop Wagner-Peyser Complaint System Log. The Employment Security Representative I is a professional position with Florida Commerce which promotes employment and training programs alongside of the Workforce Development Board frontline staff. You will focus on placement services for career seekers using Employ Florida (EF), job boards, local newspapers, and community resources. Ensures quality referrals are based on employer defined skill sets and requirements. Employers are provided with job order services, job creation, updates, placement verifications, follow-up and hiring events. You will make sure career seekers and employers understand all services provided by CareerSource Southwest Florida. You will provide services that are adequately documented in Employ Florida (EF) and make sure job seekers are obtaining and retaining employment and assist local employers to attract and retain highly qualified candidates. You are responsible for focusing on work demands and customer service in a diverse environment. Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must. FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee: Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities. Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. Provides information clearly, accurately, and succinctly; and exhibits good listening skills. Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools. Uses knowledge acquired through education, training, or experience to complete tasks.

Requirements

Knowledge, skills, and abilities with Microsoft Office applications including but not limited to Word, PowerPoint, and Excel.
Knowledge of employment development and/or placement principles.
Knowledge of basic public relations principles.
Knowledge of the principles and techniques of interviewing and counseling.
Knowledge of the principles and techniques of effective communication.
Ability to establish and maintain working relationships with others.
Ability to input and retrieve data using a computer system to create and update records, conduct searches, review reports, etc.
Ability to understand and apply applicable rules, regulations, policies, and procedures.
Ability to deal with the public in a tactful, courteous, and effective manner.
Ability to work independently by planning, organizing, and coordinating work assignments.
Ability to counsel individuals in need of vocational guidance.
Ability to speak, clearly and correctly.
Ability to utilize problem-solving techniques.
Ability to learn and use other applicable State of Florida and/or CareerSource computer systems.
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Successful completion of the Florida Certified Workforce Professional Tier 1 training within one (1) year of employment in this position.
Required to travel and must provide own transportation.

Nice To Haves

A Bachelor’s degree from an accredited college or university in Business, Human Services, Education, or a related filed and 2 years of experience in sales and/or marketing.
Professional or nonprofessional experience in area related to employment security, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-to-year basis for the preferred college education.
Registered in EmployFlorida.

Responsibilities

Promotes, develops, and facilitates training opportunities and labor exchange services within a One Stop environment.
Plans, coordinates, and implements a marketing plan which includes a system to contact employers, community-based organizations, and civic organizations on a regularly scheduled basis to ensure that they are aware of services available through the One Stop facility.
Provides assisted core services to individuals as required but is not limited to: Assisting applicants in obtaining appropriate employment by evaluating skills, work experience, abilities, and education; referring applicants to appropriate available job openings; contacting employers to develop jobs aligned with applicants; vocational or career objectives; and providing in depth counseling to individuals having difficulty choosing an occupational field.
Selects, notifies, and meets with recently unemployed persons for the Priority Reemployment Planning Program.
Meets with selected candidates; provides orientation on services available; reviews resumes; and advises on practices to assist individuals gain employment.
Provides information on services available; explains the importance of completing the resume, background information, and virtual recruiter portion of the state's job website.
Assists individuals with unemployment benefits issues to aid in handling the extensive number of calls and inquiries.
Directs and participates in applicant screening, selection, and evaluation; provides information and prepares correspondence to applicants and employers; coordinates with and refers clients to other community based organizations for supportive services.
Acts as complaint specialist for the Fort Myers Center.
Process complaints, maintains logs, and assists clients with filing complaints for Migrant Seasonal Farmworkers Apparent violations, and the One-Stop Wagner-Peyser Complaint System Log.

Benefits

State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)
Retirement plan options, including employer contributions (www.myfrs.com)
Nine paid holidays and a Personal Holiday each year
Annual and Sick Leave Benefits
Student Loan Forgiveness Program (Eligibility required)
Flexible Spending Accounts
Tuition Fee Waivers (Accepted by major Florida colleges/universities)
Ongoing comprehensive training provided
Career Growth
Highly skilled, professional environment