Employment Resources Specialist Supervisor
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About The Position
The Employment and Eligibility Services Division within the Health and Social Services Department assists citizens to become more independent and productive through programs designed to reduce dependency on welfare and promote personal responsibility. Also, it provides eligibility determination and benefit issuance for customers who apply for various public assistance benefits. This Employment Resources Specialist Supervisor (ERSS) position supervises a team consisting of an Employment Resource Specialist III and multiple Employment Resource Specialist II positions. The ERSS is responsible for overseeing the delivery of case management and employment services under the Welfare to Work (WTW) program, with staff also managing CalWORKs caseloads. Key responsibilities include supervising and evaluating staff performance; ensuring adherence to program policies, procedures, and performance standards; guiding client engagement efforts; collaborating with contractors and community organizations to facilitate job readiness programs; and providing support and guidance to staff in the delivery of employment and career preparation services.
