Employment & Family Services Specialist
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About The Position
We are looking for motivated individuals to join our Eligibility Contact Center as an EFS Specialist / Family Assistance Eligibility Agent. In this position, you will aide customers / applicants that call the Customer Service Center (CSC) by answering their questions, taking appropriate actions on benefit cases, and providing them with information. In addition, you will conduct interviews to determine eligibility for various federal, state and county programs including but not limited to food assistance, cash assistance, Medicaid, and childcare; re-determines eligibility as required by each program. Reviews and processes verification forms and applications received through various electronic sources. Training for this position is done in person in a classroom environment for the first four months. After training, EFS Specialists are assigned to one of the Neighborhood Family Service Center locations. Probation for this position is 240 days, including the training. *Time off during training cannot be accommodated, even if it was arranged, paid for, etc. prior to hire. Strong attendance and punctuality during training are crucial to passing probation.* Our next start date is scheduled for late June or early July, 2025.
