Employment Counselor I - Richfield

State of Utah • Richfield, UT

427d

About The Position

The Employment Counselor I position at the Workforce Development Division of the Department of Workforce Services in Richfield, Utah, focuses on assisting individuals and families in overcoming barriers to employment and achieving self-sufficiency. The role involves providing career and educational counseling, conducting assessments, and utilizing various resources to support job seekers in their journey towards employment. Employment Counselors will work with diverse populations, offering both one-on-one and group services, and will receive formal training to enhance their skills in this area.

Requirements

• Empathy and compassion for others, with a desire to assist customers in difficult situations.
• Ability to present information clearly and effectively, both verbally and in writing.
• Exceptional customer service skills and ability to assist people with sensitivity and professionalism.
• Interpersonal skills including active listening and the ability to build trusting relationships.
• Capable of balancing program policies with compassion in a work environment.
• Ability to conduct interviews and assessments utilizing motivational interviewing techniques after receiving formal training.
• Skills needed to problem solve and identify creative solutions for successful outcomes.
• Understanding of how to interpret and apply programmatic policy and procedures appropriately.
• Ability to maintain and manage sensitive and confidential information professionally.
• Skills to defuse and resolve complaints/conflicts with angry customers in crisis.

Nice To Haves

• Fluency in languages other than English.

Responsibilities

• Deliver a broad range of services to assist case managed customers, unemployed and underemployed job seekers, and their families.
• Help resolve barriers and increase customers' skills to obtain and maintain employment and education.
• Provide career, occupational, and educational counseling to empower customers to increase their income.
• Assess customers and their families to identify barriers to self-sufficiency and provide necessary resources and support.
• Utilize motivational interviewing techniques to complete assessments and evaluations for goal planning and barrier resolution.
• Develop employment plans and goals with activities leading to achieving goals and/or work readiness.
• Utilize labor market information and local resources to assist customers in meeting their goals.
• Educate customers about DWS programs, policies, and services, and help them access temporary assistance programs.
• Conduct home visits when needed to establish relationships and engage customers.
• Assist customers with resume creation, networking, mock interviewing, and job searching with technology.
• Ensure program compliance and appropriate use of public resources.
• Provide employment retention support and resources.

Benefits

• Great health and retirement benefits
• Generous paid time off for work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees