Employment Coach - WeCARE - On-site only

Equus•New York, NY

4h•$48,000 - $50,000•Onsite

About The Position

The Employment Coach position involves developing and monitoring client Service Plans, including community service and internship assignments, work readiness training, job preparation counseling, and referrals for educational, vocational training, and job placement. Coaches regularly meet with clients to track progress, mitigate employment barriers such as housing, childcare, and transportation, and provide activity schedules. Key responsibilities include conducting outreach to ensure client engagement and compliance, providing case management and coaching, understanding business customer needs, assessing client skills, screening for job openings, and assisting clients with successful job searches, employment gain, and retention. The role also requires attending job fairs and networking events, and scheduling follow-up appointments.

Requirements

Ability to be patient and sensitive to individuals with disabilities
Highly organized and detail-oriented
Excellent verbal, written and interpersonal communication skills
Working knowledge of Microsoft Office products, including Word and Excel
Experience in a fast-paced, team environment that is performance driven
Exceptional customer service and engagement skills
Experience in assessing the need for and making reasonable accommodations for customers
Knowledge of laws and regulatory requirements related to program responsibilities
Ability to use various electronic systems to carry out duties and responsibilities

Nice To Haves

Bachelor's degree preferred, or a combination of education and experience
Training or experience in motivational interviewing and care management techniques
Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferred

Responsibilities

Develop and monitor client Service Plan, community service and internship assignments, work readiness training, job preparation counseling, educational and vocational training referrals, and job placement
Regularly meet with assigned clients to monitor progress with Service Plan, as well as to assist with mitigating barriers to employment, such as housing, childcare and transportation challenges
Provide client with schedule listing work activity assignments such as Education, Training, Community Service, or Job Search
Conduct outreach to clients who have failed to comply with mandatory appointments and other program requirements
Provide case management, coaching, and counseling related to customer pursuit activities and goals
Conduct outreach ensuring clients remain engaged and document client services and activities
Understand, in detail, the needs of business customers regarding their open job opportunities
Assess skills and job readiness of each client
Screen clients for job openings and maintain a pipeline of candidates per industry
Work one-on-one with clients to help them carry out a successful job search, gain employment, and be retained in employment
Attend job fairs, networking events and information sessions for hiring
Schedule follow-up appointments that work around internship/community service opportunities