Employment Caseworker

International Institute of St. Louis•Springfield, MO

About The Position

The International Institute of Southwest Missouri (IISMO) is seeking a dedicated and skilled Employment Caseworker to support refugee and immigrant clients in achieving meaningful employment and long-term career success. This role combines individualized case management with instruction in job readiness, interview preparation, and workplace skills. The Employment Caseworker works closely with agency staff, volunteers, and community partners to ensure clients are prepared for, placed in, and supported in sustainable employment. This position is funded through September 30, 2026

Requirements

Bachelor's degree preferred (Human Resources, Marketing, Public Relations, Business Administration, or related field).
Associate's degree with relevant coursework and 2+ years of full-time experience acceptable.
2–4 years of experience in job development, human resources, job placement, or a closely related field.
Knowledge of local labor market and workforce resources.
Strong critical thinking, problem-solving, and group facilitation skills.
Excellent communication, interpersonal, and organizational abilities.
Proficient in Microsoft Office (Word, Excel, Outlook).
Ability to maintain confidentiality, work independently, and collaborate effectively.
Flexibility and adaptability in a fast-paced, multi-priority environment.
Commitment to cultural sensitivity, client empowerment, and high-quality service delivery.

Responsibilities

Provide individualized support for job searches, applications, interviews, and onboarding.
Accompany clients to workshops, job fairs, and employer onboarding sessions.
Monitor client progress for retention and career advancement opportunities.
Maintain accurate documentation and case notes in compliance with program requirements.
Deliver classroom and one-on-one instruction on interview skills, workplace communication, and U.S. work culture.
Facilitate group sessions on professional development and career advancement.
Collaborate with volunteers and staff to provide mentoring and tutoring as needed.
Work with the Job Developer to match clients to suitable employment opportunities.
Collaborate across departments to prepare clients for workforce integration.
Coordinate with the Talent and Advocacy Program Manager to administer financial supports for work- and transportation-related expenses.
Share client progress and needs to ensure a coordinated, client-centered approach.
Participate in agency and departmental meetings and community initiatives.
Perform other duties as assigned to support the successful operation of the organization.