Employment Case Manager

Providence Housing Authority • Providence, RI

111d

About The Position

The purpose of this position is to support residents in Public Housing in achieving their education, job training, employment, and financial stability goals. The role involves providing high-touch, individualized case management to participants throughout the initiative.

Requirements

• Two-year college degree from accredited college/university with emphasis on job training, career coaching, job development, community organizing or related fields, preferred.
• At least two years’ experience in job training, career coaching, job development, community organizing, conflict resolution, and mediation.
• Familiarity with case management database systems.
• Proven experience in administering formal and informal career and vocational assessments.
• Fluency in Spanish to include speaking, reading, and writing preferred.
• An understanding of low income and/or public housing issues required.
• Solid knowledge of skill sets related to work training programs and the workplace.
• Strong written and oral communication skills.
• Working knowledge of adult education and job training resources available within the community.
• Working knowledge of Microsoft Word, Excel, Outlook, and database programs.
• Ability to work independently and with a team and be flexible in accepting change.
• Ability to establish and maintain effective working relationships with associates.
• Knowledge of preparation of both narrative and numerical reports.
• Skill in organizing and managing diverse responsibilities simultaneously.
• Ability to relate to and interact with mixed populations of residents in low and moderate income housing settings.
• Ability to receive and apply enlightened techniques and skilled practices in addressing the needs of the above populations.
• Valid driver’s license (Class O) unrestricted except for corrective lenses required.
• Ability to maintain confidentiality in all assignments.

Responsibilities

• Provide employment readiness training, job skills training referrals, job search and placement assistance, and employment retention strategies to clients.
• Conduct intake and administer career and vocation assessments.
• Develop and monitor progress on Individual Service and Training Plans (ISTP).
• Research, adapt and develop comprehensive career exploration and employment readiness curricula including resume/cover letter preparation, interviewing, and other soft skills.
• Teach career exploration and employment readiness classes to youth and adults.
• Liaise with teachers and other agencies to ensure participants receive ESL, GED, literacy, and other pre-employment instruction.
• Refer clients to appropriate PHA and/or partner provided education or training program and remain actively involved to ensure high-quality training.
• Assist clients in obtaining internships, job shadowing, and mentoring opportunities.
• Follow-up with clients to ensure success, employment retention, and address needs for further development/coaching and/or support services.
• Refer clients to appropriate PHA and/or partner work-enabling supportive services and remain actively involved to ensure high-quality services.
• Document all client progress in the case management databases.
• Maintain confidentiality of client information, processes, and data.
• Meet regularly with Resident Services Department (RSD) and other PHA staff for program development and event planning.
• Communicate regularly with community partners, service providers, employers, and PHA directors.
• Attend trainings related to professional and/or program development as required.
• Represent the Resident Services Department on various boards, committees, councils as assigned.

What This Job Offers

• Education Level: Associate degree