Employment and Training Specialist IV (9705) - Citywide - (X00105)

City & County of San Francisco (CA)•San Francisco, CA

42d•$110,266 - $134,056

About The Position

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City's hiring process here: https://careers.sf.gov/knowledge/process/ San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Role description Under direction, supervises, assigns work, and participates in the work of a unit responsible for providing employment, social services, and financial support to clients; performs a variety of technical tasks relative to the area of assigned responsibility, and performs related duties as required.

Requirements

Possession of a baccalaureate degree from an accredited college or university.
Three (3) years of experience providing direct services to clients in areas of workforce development such as career counseling, job or business development, recruitment and training, job search training, workshop instruction and facilitation, or closely related field;
OR
Three (3) years of experience supervising employees that perform public benefits eligibility determination or maintenance.
Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license.
Additional qualifying experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one (1) year.
Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted.

Responsibilities

Plan, prioritize, assign, review, and direct the work of a unit of employment and training specialists by prioritizing both individual and unit work goals and assignments to meet the agency's performance standards, expectations, and timelines.
Provide employment and training services, ensuring staff refer clients to appropriate agencies and partners according to established policies and procedures.
Supervise the work of the unit, use supportive supervision and coaching techniques, participate in the hiring process of staff, evaluate employees' performance, and prepare performance appraisals.
Interpret, explain, and enforce complex federal, state, and local laws, including regulations, policies, and procedures that ensure the program is in compliance.
Provide training and guidance to supervised staff on the following: case referrals, case reviews, and the determination and continuance of client eligibility. Assist employees in identifying skills and abilities as targets of training and development activities related to current and future job requirements.
Design, coordinate, and facilitate the program's activities and workshops, establish working relationships with team members, and collaborate with other internal and interdepartmental supervisors and managers in coordinating the activities of staff.
Make cause determinations regarding employment and training case management issues according to established guidelines.
Assist in the development and implementation of changes to policies and procedures in compliance with overall departmental policies and goals.
Delegate and monitor work of staff with duty and call center assignments, addressing client escalations, and collaborating closely with other supervisors and managers.

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