Employment and Training Specialist II - Human Services Agency (9703) (X00107)

City & County of San Francisco (CA)•San Francisco, CA

43d

About The Position

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification, they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest. Exam Type: Class Based Test Application Opening - November 24, 2025 Application Deadline - The final day to apply is December 9, 2025. Compensation: $75,738 to $118,638 Yearly; https://careers.sf.gov/classifications/?classCode=9703&setId=COMMN List ID: CBT-9703-X00107 San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. In addition to establishing a career with purpose and opportunity for professional growth, the City offers excellent benefits that include competitive salaries; medical, dental, and vision insurance; defined benefit retirement plan; deferred compensation plan; long-term disability insurance; life insurance; and a generous paid time off package. Come explore first-hand the many opportunities that the City and County of San Francisco have to offer. Human Services Agency (HSA) At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. OUR COMMITMENT TO RACIAL EQUALITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Role description Under supervision, the Human Services Agency Employment & Training Specialist II provides services to clients of various socioeconomic backgrounds who may have serious barriers to employment. These services include case management, development and implementation of individual training, Welfare-to-Work Plans, and monitoring clients' progress. The incumbent may perform entry-level work in the areas of program monitoring and operations, evaluation and planning, contract preparation and administration, and special employment related projects.

Requirements

Education: Possession of a baccalaureate degree from an accredited college or university.
Experience: Two (2) years public contact experience including interviewing to obtain information.
License and Certification: Some positions may require possession of, or ability to obtain, an appropriate, valid California driver license.
Substitution: Additional qualifying experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.
Special Condition - Bilingual Proficiency: Some positions may require bilingual fluency in a variety of languages depending upon the department's bilingual needs. Only those eligible candidate who pass the bilingual proficiency test will be considered for bilingual positions. Applicants must indicate on the application form the language(s) in which they claim pruriency.
Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted.

Responsibilities

Manages a caseload and perform case management services, which include determination of eligibility, developing and implementing training and employment plans and monitoring client progress, and as required, applies sanctions for lack of compliance with program requirements.
Interviews clients regarding economic, family, physical and emotional situations, assess need for services and refer clients to appropriate resources, such as CalWORKs, Family Stabilization, mental health or domestic violence services and others.
Assists clients in completion of applications, forms and reports and reviews and evaluates applications for completeness and accuracy.
Conducts orientation sessions to explain relevant policies, procedures, regulations, and requirements of the program to new clients and the public.
Evaluates clients' educational background and work history, identifies training and vocational goals and designs an appropriate employment plan.
Authorizes support services to assist clients in resolving barriers to employment, such as transportation, substance abuse, mental health, and childcare, refers clients to other agencies according to established policies, and coordinates service with public and private agencies and community resources.
Provides advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs.
Prepares contracts between the client and the County.
Serves as a client advocate, provides emergency, crisis, or general intervention for client, and investigates and resolves client problems.
Prepares case narratives, reports, correspondence and other documentation and compiles technical data.
Interprets laws, policies, and regulations as related to the program and make recommendations to incorporate in the employment/training plan.