Employer Wellness Center Scheduler and Navigator Full time

Hendricks Regional Health • Avon, IN

89d

About The Position

To actively schedule and navigate employees served by Hendricks Regional Health (HRH) Employer Wellness Center partnerships over the phone and in-person. To effectively provide scheduling services, support, education for employees served by HRH employer wellness centers. Scheduling and education support may include: primary care physicians, specialists, marketing, physical therapy, transitions of care professionals, revenue cycle specialists and community resource contacts, while functioning with professional autonomy under the supervision of the Outreach Coordinator/Daily Operations Manager of Wellness and Population Health.

Requirements

• Medical Assistant certification preferred.
• Excellent knowledge of Word, Excel- Office Suite.
• Knowledge of Epic is a plus.
• Familiarity with HRH physician practices a plus.

Responsibilities

• Primary scheduler for the organization's overall employer wellness centers.
• Support HRH Employer Partners - Manage patient navigation needs from our corporate partners.
• Work with appropriate staff within HRH and employer partners to ensure proper network coverage and information is disseminated.
• Serve as main phone support and electronic informational support to all employer partners needing scheduling services.
• Work with our clinic providers and wellness clinical team members to guide patients to properly covered services.
• Assist patients as contacted on various referral needs under the guidance of our Tiered Network Navigator.
• Partner with wellness team members and marketing for participation in community-wide health events and screenings.
• Utilize a variety of social media and other communication platforms to engage the community, HRH associates and wellness program participants.
• Provide phone support/customer service needs for wellness-related inquiries and needs.
• Support the mission, values and philosophy of HRH by complying with all employee minimum standards.
• Uphold organizational and professional ethics.
• Keep industry and job-related skills, knowledge and expertise current.
• Initiate suggestions or assist in identifying opportunities to streamline or automate scheduling practices for the wellness team and the audiences it serves.
• Participate in appropriate department and hospital meetings/committees.
• Complete administrative support responsibilities for the department.
• Evaluate areas of responsibility and initiate performance improvement processes as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Utilities
• Education Level: No Education Listed