Employee Success Manager

NinjaOne • Austin, TX

5d • Hybrid

About The Position

We are seeking an Employee Success Manager who combines a deep understanding of psychology, motivation, and goal setting with practical experience in developing high-performing sales teams. This role is not about short-term incentives or quick fixes - it's about cultivating long-term intrinsic motivation and personal ownership that drive engagement, growth, and sustainable success within the sales organization.
You will act as a bridge between individual potential and organizational goals - helping sales professionals connect their personal purpose to their daily performance, and aligning that energy with the companies mission.
Location - Hybrid in Austin, TX (in the office 4 days per week Mon, Tues, & Thurs)

Requirements

• Degree in Psychology, Organizational Behaviour, Coaching or a related psychological field (Master's preferred)
• Proven experience in employee development, coaching, or people success roles, ideally within a sales-driven environment
• Certification in coaching, goal-setting, or motivation psychology (e.g. ICF, Positive Psychology, or similar)
• Strong understanding of motivational theories (Self-Determination Theory, Growth Mindset, Flow, etc.)
• Exceptional communication and facilitation skills - able to inspire and guide others through transformation
• Data-driven mindset with the ability to measure engagement and success through both numbers and narratives

Responsibilities

• Design and facilitate structured goal-setting frameworks that emphasize intrinsic, long-term motivation over extrinsic rewards
• Guide employees in translating personal aspirations into measurable professional growth goals
• Introduce and support tools such as Goal Analysis, Growth Roadmaps, and Reflection Sessions to build ownership and clarity
• Coach Managers to align team and individual goals with organizational objectives while maintaining personal meaning and autonomy
• Apply principles of positive psychology, self-determination theory, and solution-oriented thinking to develop resilient, self-motivated employees
• Conduct 1:1 coaching sessions and team workshops focused on motivation, mindset, and sustainable performance habits
• Build awareness around intrinsic motivators such as purpose, mastery, and belonging - and integrate them into team culture
• Identify early signs of disengagement or burnout and develop proactive strategies to re-energize employees
• Partner with sales leadership to shape a culture of growth, reflection, and continuous learning
• Develop and roll out employee success programs that focus on well-being, autonomy, and personal achievement
• Facilitate team development sessions that strengthen collaboration, empathy, and communication
• Collaborate with HR and L&D to embed psychological development into onboarding and career progression
• Track qualitative and quantitative indicators of engagement, growth, and retention
• Use feedback and data insights to continuously refine motivation and goal-setting frameworks
• Measure success not only by sales KPIs but also by employee engagement, well-being, and personal growth trajectories
• Other duties as needed

Benefits

• We are a collaborative, kind, and curious community
• We honor your flexibility needs with full-time work that is hybrid remote
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance
• We help you prepare for your financial future with our 401(k) plan
• We prioritize your work-life balance with our unlimited PTO
• We reward your work with opportunity for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees