Employee Success Manager

NinjaOne • Austin, TX

3d • Hybrid

About The Position

About the Role We are seeking an Employee Success Manager who combines a deep understanding of psychology, motivation, and goal setting with practical experience in developing high-performing sales teams. This role is not about short-term incentives or quick fixes - it's about cultivating long-term intrinsic motivation and personal ownership that drive engagement, growth, and sustainable success within the sales organization. You will act as a bridge between individual potential and organizational goals - helping sales professionals connect their personal purpose to their daily performance, and aligning that energy with the companies mission. Location - Hybrid in Austin, TX (in the office 4 days per week Mon, Tues, & Thurs) What You’ll be Doing Goal Setting & Motivation: Design and facilitate structured goal-setting frameworks that emphasize intrinsic, long-term motivation over extrinsic rewards Guide employees in translating personal aspirations into measurable professional growth goals Introduce and support tools such as Goal Analysis, Growth Roadmaps, and Reflection Sessions to build ownership and clarity Coach Managers to align team and individual goals with organizational objectives while maintaining personal meaning and autonomy Psychological Engagement & Mindset Coaching Apply principles of positive psychology, self-determination theory, and solution-oriented thinking to develop resilient, self-motivated employees Conduct 1:1 coaching sessions and team workshops focused on motivation, mindset, and sustainable performance habits Build awareness around intrinsic motivators such as purpose, mastery, and belonging - and integrate them into team culture Identify early signs of disengagement or burnout and develop proactive strategies to re-energize employees Culture & Development Programs Partner with sales leadership to shape a culture of growth, reflection, and continuous learning Develop and roll out employee success programs that focus on well-being, autonomy, and personal achievement Facilitate team development sessions that strengthen collaboration, empathy, and communication Collaborate with HR and L&D to embed psychological development into onboarding and career progression Measurement & Continuous Improvement Track qualitative and quantitative indicators of engagement, growth, and retention Use feedback and data insights to continuously refine motivation and goal-setting frameworks Measure success not only by sales KPIs but also by employee engagement, well-being, and personal growth trajectories Other duties as needed About You Degree in Psychology, Organizational Behaviour, Coaching or a related psychological field (Master's preferred) Proven experience in employee development, coaching, or people success roles, ideally within a sales-driven environment Certification in coaching, goal-setting, or motivation psychology (e.g. ICF, Positive Psychology, or similar) Strong understanding of motivational theories (Self-Determination Theory, Growth Mindset, Flow, etc.) Exceptional communication and facilitation skills - able to inspire and guide others through transformation Data-driven mindset with the ability to measure engagement and success through both numbers and narratives About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community We honor your flexibility needs with full-time work that is hybrid remote We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance We help you prepare for your financial future with our 401(k) plan We prioritize your work-life balance with our unlimited PTO We reward your work with opportunity for growth and advancement Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SB1 #LI-Hybrid #BI-Hybrid

Requirements

• Degree in Psychology, Organizational Behaviour, Coaching or a related psychological field (Master's preferred)
• Proven experience in employee development, coaching, or people success roles, ideally within a sales-driven environment
• Certification in coaching, goal-setting, or motivation psychology (e.g. ICF, Positive Psychology, or similar)
• Strong understanding of motivational theories (Self-Determination Theory, Growth Mindset, Flow, etc.)
• Exceptional communication and facilitation skills - able to inspire and guide others through transformation
• Data-driven mindset with the ability to measure engagement and success through both numbers and narratives

Responsibilities

• Design and facilitate structured goal-setting frameworks that emphasize intrinsic, long-term motivation over extrinsic rewards
• Guide employees in translating personal aspirations into measurable professional growth goals
• Introduce and support tools such as Goal Analysis, Growth Roadmaps, and Reflection Sessions to build ownership and clarity
• Coach Managers to align team and individual goals with organizational objectives while maintaining personal meaning and autonomy
• Apply principles of positive psychology, self-determination theory, and solution-oriented thinking to develop resilient, self-motivated employees
• Conduct 1:1 coaching sessions and team workshops focused on motivation, mindset, and sustainable performance habits
• Build awareness around intrinsic motivators such as purpose, mastery, and belonging - and integrate them into team culture
• Identify early signs of disengagement or burnout and develop proactive strategies to re-energize employees
• Partner with sales leadership to shape a culture of growth, reflection, and continuous learning
• Develop and roll out employee success programs that focus on well-being, autonomy, and personal achievement
• Facilitate team development sessions that strengthen collaboration, empathy, and communication
• Collaborate with HR and L&D to embed psychological development into onboarding and career progression
• Track qualitative and quantitative indicators of engagement, growth, and retention
• Use feedback and data insights to continuously refine motivation and goal-setting frameworks
• Measure success not only by sales KPIs but also by employee engagement, well-being, and personal growth trajectories
• Other duties as needed

Benefits

• We are a collaborative, kind, and curious community
• We honor your flexibility needs with full-time work that is hybrid remote
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance
• We help you prepare for your financial future with our 401(k) plan
• We prioritize your work-life balance with our unlimited PTO
• We reward your work with opportunity for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees