Employee Success Manager

Year Up • Boston, MA

3d • $100,000 - $130,000 • Hybrid

About The Position

The Employee Success Manager fosters a thriving work environment by enhancing employee experience, engagement, and development, ensuring HR policies and programs support both individual growth and organizational objectives. This role is critical in supporting recruitment, employee relations, benefits, performance management, compensation, training and compliance, aligning HR strategy with organizational goals and ensuring legal adherence with policies. Salary Range: $100,000 - $130,000

Requirements

• Education: Bachelor's degree in HR, Business, or related field
• Experience: 5-7 years of HR experience as an HR Manager, HR Generalist or related roles
• Skills: Exceptional interpersonal, communication, and problem-solving skills. Strong ability to handle multiple work streams simultaneously with tight deadlines Understanding of Employment Laws Strong organizational skills and ability to manage multiple priorities Ability to build trust and rapport across all organizational levels Data-driven mindset to analyze metrics and drive decisions Proven experience in Leave Laws, Compensation, and Benefits Proven experience in all HR areas of the full life cycle

Nice To Haves

• ADP, Workday and HR Acuity experience a plus

Responsibilities

• Employee Relations and Culture: Serve as a point person for employee concerns, fostering open communication and conflict resolution. Develop and implement strategies to build a positive, inclusive, and high-performing company culture. High proven proficiency in handling complex employee relations issues and investigations with ability to make recommendations on resolutions Excellent documentation of investigations and completed timely Proficiency in understanding federal and state laws and regulations Ability to mentor and coach managers to have difficult conversations and documenting performance issues Clear understanding and proficiency in unemployment claims and documentation Design and manage engagement programs, recognition initiatives, and well-being efforts
• Talent Management & Development: Collaborate with onboarding, training, and performance management systems. Identify training needs and coordinate professional development opportunities. Support career pathing and talent retention strategies. Work with leaders to identify future work force planning within the organization
• HR Strategy & Operations: Partner with leadership to align HR initiatives with business goals. Analyze HR metrics to assess program effectiveness and recommend improvements Ensure compliance with HR laws and regulations. Develop, implement, and update HR policies, ensuring adherence to employment laws and regulations (e.g., EEO, harassment) Assist with tracking and reporting for annual compliance training Work collaboratively with Learning and Development to curate people manager training and facilitation
• Recruitment Support: Collaborate on recruitment, selection, and seamless onboarding processes. Work closely with hiring team to ensure a seamless recruitment experience internally and externally Work with hiring managers to review job descriptions
• Compensation and Benefits: Have a clear understanding of the organization’s benefits package Proficiency in multi-state leave laws A clear understanding of compensation practices and ability to make recommendations
• Strategy: Work closely with Functional Leaders to understand challenges and make recommendations on team design and structure Have a clear vision of each section of business that needs to be supported operationally Identify areas of succession planning and execute timelines to ensure consistent practices throughout the organization Understanding trends and themes with ER matters to make recommendations for operational excellence
• This job description is inclusive of the roles and responsibilities of an Employee Success Manager, additionally, there may be times when other duties may be assigned by leadership.

Benefits

• Comprehensive healthcare options and dental coverage
• 401(k) match for eligible participants
• Earn three weeks paid vacation in first year of employment; four weeks after initial year
• Funds available to support staff in achieving career objectives ($2,500 per year)
• This is an exempt role (paid on a salaried basis).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level