Employee Services Specialist
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About The Position
The Employee Services Specialist is the first point of contact for all incoming inquiries, issues, and work requests related to HR. This role handles inquiries, requests, and cases to closure, while appropriately escalating complex cases. Processes requests, and updates systems while ensuring delivery of outstanding customer service to all Team Members and compliance with Panasonic policy. Work streams include but are not limited to: HRIS, Payroll, Talent Acquisition, Talent Management, Employee Relations, Employee Activities, Employee Services, Employee Records, Mail Services, Compensation and Benefits, and Leave Administration. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
