Employee Services Specialist

Community Coffee • Baton Rouge, LA

404d

About The Position

The Employee Services Specialist plays a crucial role in supporting employees and managers within the Human Resources department at Community Coffee Company. This position focuses on employee relations, performance management, and conflict resolution, ensuring a harmonious workplace while adhering to labor laws and company policies. The specialist serves as a primary contact for employee inquiries and is responsible for managing various HR processes, including terminations and disciplinary actions, while also leading special projects as needed.

Requirements

• Bachelor's degree in human resources or related field.
• Three years of experience in coordinating employee relations activities and providing consultation to management.
• Proficient in the administration of HR policies, procedures, and regulations.
• SHRM certification preferred or the ability to obtain SHRM-CP/PHR certification within the first year.
• Working knowledge of federal, state, and local regulations related to employee relations.

Nice To Haves

• Experience with Community Coffee, even if unrelated, may fulfill experience requirements at the discretion of the hiring manager.
• Prior experience with HRIS systems, preferably Dayforce.

Responsibilities

• Serve as the first point of contact for employee queries, providing beneficial resolutions and fostering harmonious relationships.
• Coach, counsel, and guide managers on performance issues, corrective actions, and termination decisions.
• Escalate complex or sensitive cases to higher management or HR leadership when necessary.
• Facilitate voluntary and involuntary termination processes, including logistics and conducting exit interviews.
• Adhere to labor relation laws by monitoring the implementation of policies concerning wages, hours, and working conditions.
• Maintain and process all Unemployment Notices of Entitlement and potential charges in a timely manner.
• Manage and track all employee disciplinary actions and maintain documentation as required by governing agencies.
• Monitor company-specific reports and ensure proper documentation is issued for employee violations.
• Lead special projects as assigned and perform additional duties as necessary.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree