Employee Services Associate (Safety & Guest Relations) Part - Time

Brotherhood Mutual Insurance Company•Fort Wayne, IN

15h•Onsite

About The Position

Provide a professional and positive employee services (guest, conference, and food services) experience and ensure the company’s branding and professional standards are exhibited for employees and corporate guests that support the organization's culture and priorities.

Requirements

Display effective communication skills with employees and visitors.
Train and/or be licensed in operating equipment such as lifts and corporately provided transit (golf carts, corporate vehicles, etc.). Note: To operate corporate provided transit, you are required to provide proof of proper licensing or credentials prior to operation.
Display well-developed interpersonal skills to work effectively in a team environment with minimal supervision.
Must maintain absolute confidentiality.
Exhibit general knowledge in point-of-sale systems, menu management and demonstrate basic proficiency in food service equipment.
Must be in healthy physical condition, able to stand for extended periods of time, and lift up to 40 pounds.
Must be willing to work a modified schedule outside of normal office hours, including some early mornings and as requested some evenings and weekends.
Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.
Ensure and maintain the highest level of health and not possess any communicable disease (see Section 8. Sanitation of Public Eating and Drinking Establishments Rule 410 1AC7-24.1 Indiana State Board of Health).
Be prepared to participate in and communicate with Buildings and Grounds and safe team processes regarding emergency response situations.
High School diploma or equivalent required.
Valid driver's license is required to be able to drive company vehicles to go shopping for supplies and products as needed.
Up to one year of experience in a corporate, food service, or hospitality environment is required.

Nice To Haves

One to two years of administrative or front desk management experience is desired.
Familiarity with de-escalation training, conflict management, and dealing with difficult people is desired.
An associate degree in hospitality or related field is desired.

Responsibilities

Maintain high compliance and documentation across multiple areas to ensure adherence to corporate policies/practices, HAACP and BOH standards; communicate information to manager or team leads promptly to allow for a response as needed.
Assist in administrating corporate visitor protocols and security activities including the monitoring of cameras, incident documentation, identifying and alerting on concerning behavior both internally and throughout the property.
Provide administrative support to various departments in facilitating the communication and execution of corporate events, services, and initiatives as assigned, such as corporate-hosted community events, employee events, meal/beverage service in conjunction with the employee services team.
Support Employee Services equipment and software systems including point-of-sale system(s), digital signage, visitor management system(s), safety systems, physical equipment, and vehicles.
Respond to or direct appropriate guest, vendor, customer, and employee inquiries/questions as required.
Provide secondary support for other on-premises employee service department functions.
Complete other projects as assigned.
Provide front desk coverage (which may require sitting for long periods of time) to ensure the company's branding and professional standards are exhibited by greeting and obtaining necessary sign-in information for non-badged employees and visitors requesting entrance to the buildings.
Assist in administering corporate visitor protocols and security activities including the visitor management system, intercoms, badge identification and access, camera monitoring, etc.
Provide incident documentation, identifying and alerting concerning behavior both internally and throughout the property.
Maintain an awareness of the Watch List of those individuals who may pose a threat or danger to the company and execute the proper security protocols when required.
Assist with company-wide public announcements (intercoms, digital signage, and emergency notifications).
Provide administrative support to various departments in facilitating meal deliveries by following corporate policies, HACCP standards, and adherence to appropriate Board of Health standards across multiple areas.
Assist HR, employee(s), and departmental hosts in planning and preparation for company events. Responsible for facilitating and verifying communication on reservations, guest management, catering/food services and access to spaces including warming kitchens and equipment storage.
Perform regular audits and review of equipment and resources for functionality, repair, and safety, reporting any potential concerns or equipment failures immediately to the respective owners.
Coordinate with Tech Support or B&G on any shared equipment or functions necessary in the execution of employee services functions.
Assist in documenting training, facilitation and execution in conjunction with human resources, buildings and grounds, and other departmental partners.
Train and/or be licensed in operating equipment such as lifts and corporately provided transit (golf carts, corporate vehicles, etc.). (Note: In order to operation corporate-provided transit, you may be asked to provide proof of proper licensing or credentials and eligibility prior to operation.)
Provide backup for HR or Employee Services functions as requested.
Other duties as assigned.