Employee Relations Specialist – HR Shared Services

Avantor • Colorado Springs, CO

23h • $78,000 - $125,350 • Remote

About The Position

The Opportunity: We are seeking a seasoned Employee Relations Specialist to join our HR Shared Services Center, responsible for managing and resolving employee inquiries, concerns, and complaints through the ServiceNow case management system. This senior-level role requires deep expertise in employment legislation, company policy, and investigative practices, with a strong ability to maintain confidentiality and exercise sound judgment in complex and sensitive situations. Remote position What we're looking for

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5+ years of progressive experience in employee relations or HR, preferably in a shared services or centralized HR model.
• Strong working knowledge of ServiceNow HR case management or similar platforms.
• Demonstrated expertise in employment law, policy interpretation, and workplace investigations.
• Exceptional communication, analytical, and interpersonal skills.
• Proven ability to maintain confidentiality and make sound, ethical decisions under pressure.

Nice To Haves

• HR certification (e.g., SHRM-SCP, SPHR) preferred.
• Experience in a global or multi-state organization preferred.

Responsibilities

• Case Management: Manage and resolve employee relations cases using the ServiceNow HR module, ensuring timely and accurate documentation.
• Triage, assess, and escalate cases as appropriate, maintaining service level agreements (SLAs) and compliance standards.
• Follow specific work instructions tied to country and region specific processes and regulations
• Employee Relations Expertise: Apply expert level knowledge on workplace policies, procedures, and employment laws
• Conduct thorough investigations into employee complaints and policy violations.
• Partner with HR Solutions Partners teams to ensure consistent and fair outcomes.
• Policy & Compliance: Ensure all employee relations activities are compliant with internal standards and external regulations.
• Confidentiality & Decision-Making: Handle sensitive information with discretion and professionalism.
• Make critical decisions in high-stakes situations, balancing risk, legal exposure, and employee experience.
• Reporting & Analytics: Analyze case data to identify trends and recommend proactive solutions.
• Prepare reports for senior leadership on case outcomes, risk areas, and improvement opportunities.

Benefits

• Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program.
• Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees