Employee Relations Partner, NW and SW Region

sephora.com • Los Angeles, CA

3d • Remote

About The Position

Sephora Employee Relations (ER) is committed to creating a workplace where employees feel respected, supported, and empowered to do their best work. Our ER Team plays a vital role in building strong connections between our people and the organization, while driving strategies that shape a positive and productive culture. We don’t just resolve issues—we anticipate challenges, influence organizational decisions, and design solutions that align with our long-term business goals.
As part of Employee Relations, we partner strategically with leaders, HR, and executive leadership to resolve workplace concerns and drive enterprise-wide initiatives that strengthen culture and performance. We develop and maintain policies that promote compliance and reflect our values, ensuring consistency across the organization. We advise and coach leaders on effective people strategies that support organizational success and foster high-performing teams. We conduct investigations and manage complex issues with integrity, confidentiality, and care, mitigating risk and protecting our brand. We champion employee experience and engagement, leveraging insights and data analytics to inform strategic initiatives that enhance retention, productivity, and overall business outcomes.
Job Summary
Reporting to the Employee Relations Manager, the ER Partner for Retail Southwest & Northwest will lead investigations, resolve workplace disputes, and provide expert guidance on employee issues within the Retail group. This role requires staying current on employment laws and best practices to ensure integrity and compliance in all processes.

Requirements

• Experience in dedicated ER role(s); additional HR experience a plus – 4+ years
• Leading Workplace Investigations (Employment / Title VII) – 4+ years
• Conduct and Performance Management – 3+ years
• Bachelor’s Degree
• Strong Written and Verbal Communication
• Problem-solving, mediation, and conflict resolution
• Interpersonal Relationship Building

Responsibilities

• Conduct confidential investigations into workplace complaints and potential policy violations. Provide expert counsel and recommend appropriate actions.
• Analyze trends and collaborate with stakeholders to address recurring issues and improve processes.
• Deliver training and guidance to managers and employees on policy compliance and ER best practices.
• Contribute to internal initiatives and projects as needed.

Benefits

• Health. Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance. Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.
• Growth. No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support. You don’t just lead a team that cares – you’re part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees