Employee Relations Lead

OpenLoop Health

13d

About The Position

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Requirements

Deep expertise in employee relations, with strong judgment in navigating complex and sensitive situations
Skilled at balancing empathy with clear, compliant decision-making
Strong Communicator who can influence at all levels of the organization
Highly detail-oriented with a focus on documentation and risk mitigation
You thrive in the Comfortable operating in a fast-paced, evolving environment
5+ years of dedicated experience in Employee Relations and Accommodations.
Proven experience leading workplace investigations and managing complex ER cases.
Strong knowledge of FMLA, ADA, and EEOC regulations.
Experience supporting multi-state employee populations

Nice To Haves

SHRM-CP/SCP or PHR/SPHR certification.
Experience in healthcare, pharmacy, or telehealth environments.
Experience utilizing third-party leave administrators or LOA systems (e.g., BambooHR, Rippling, or Workday)

Responsibilities

Lead Complex ER Cases
Serve as the primary escalation point for complex employee relations issues
Conduct thorough, impartial investigations (e.g., misconduct, policy violations) and produce clear defensible documentation
Partner with Legal and senior HR leadership on sensitive or high-risk cases
Manager Coaching & Capability Building
Advise and coach managers on corrective action and conflict resolution
Guide leaders through difficult conversations while ensuring consistency and compliance
Identify patterns in ER cases and proactively recommend manager enablement or policy improvements
Accommodations & Leave Partnership
Oversee ADA accommodations and interactive process management end-to-end
Partner closely with Benefits or LOA administrators/vendors on FMLA, disability,and state leave programs
Step in to manage complex or escalated leave cases requiring nuanced judgment
Compliance & Risk Mitigation
Monitor and apply federal, state, and local labor laws (e.g., ADA, FMLA, FLSA and EEOC)
Ensure consistent application of policies and practices across employee populations
Maintain audit-ready documentation and support responses to agency claims or legal inquiries
Policy & Process Development
Develop and refine policies, guidelines, and SOPs related to employee relations, accommodations, and workplace conduct
Standardize ER practices to improve consistency, fairness, and scalability
Insights & Trends
Analyze employee relations and accommodations trends to identify systemic issues
Provide recommendations to HR and business leaders to reduce risk and improve employee experience