Employee Relations Investigator

St. Luke's University Health Network-posted 2 months ago
Mid Level
Allentown, PA
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St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Employee Relations Investigator reviews and investigates all assigned employee policy violations, complaints, concerns, disputes, claims of harassment, discrimination, and complaints of unfair treatment with priority given to the most egregious allegations. The Investigator will have significant interaction with Human Resources, Operations and Legal Services teams.

  • Carefully review complaints, gather relevant documentation and conduct thorough, timely investigations, meeting with employees and leaders, as necessary.
  • Travel to local sites to meet with leaders and employees, in partnership with local HR leadership.
  • Interview and gather statements from complainant and witnesses, using sound judgment to assess the validity of information to form fact-based opinions.
  • Summarize investigation findings in written reports, make determinations and recommend courses of action; submit recommendations to management, as appropriate; follow up and document outcomes.
  • Convey empathy, patience, discretion, neutrality, and active listening skills when investigating and discussing sensitive issues.
  • Work closely with a variety of stakeholders at all levels of the organization to effectively manage concerns and issues raised through investigations.
  • Proactively identify ways to prevent or reduce employee relations issues through the implementation of additional policies and procedures, training and communications.
  • Thoroughly track investigations and disciplinary actions in centralized internal systems.
  • Prepare clear and concise summaries and reports to those teams as requested.
  • Bachelor’s Degree in HR, Business or related field required.
  • Minimum of five years of HR Generalist/Business Partner and/or Employee Relations experience required.
  • Previous experience investigating EEOC claims and other formal complaints required.
  • HR experience in multi-site healthcare organization working with provider employee relations issues strongly preferred.
  • Excellent knowledge of federal and state employment laws and regulations (including ADA, ADEA, FMLA, CFRA, FLSA).
  • Equal Opportunity Employer
  • Comprehensive health benefits
  • Retirement plans
  • Employee wellness programs
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