Employee Relations, Investigator (IC)

CVS Health•Irving, TX

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary: Would you like to join CVS Health as part of our dynamic Human Resources team? As an Employee Relations (ER) Investigator, you are responsible for the execution and ownership of investigating Employee Relations concerns and providing expert consultant and guidance to managers and employees. As directed by the Lead Director of Investigations, you will be responsible for conducting thorough and impartial investigations into employee complaints and allegations of workplace misconduct, including by not limited to discrimination, harassment, retaliation, workplace violence, and other policy violations. This role ensures that all investigations are conducted in accordance with company policies, ethical standards, and legal requirements.

Requirements

At least 7 years of relevant overall experience
At least 5 years of Employee Relations Investigations experience
Willingness to travel up to 10% (including plane travel)
Bachelor’s Degree required; equivalent work experience may substitute

Nice To Haves

5-10 years of Employee Relations experience
Certification in HR (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
Strong analytical, problem-solving, and decision-making skills
Detail-oriented with excellent interpersonal and communication skills
Ability to remain calm under pressure and manage multiple investigations simultaneously
Ability to handle sensitive and confidential information with integrity
Strong organizational and project management skills
Master’s degree preferred

Responsibilities

Plan, conduct, and document detailed and unbiased investigations into employee complaints and allegations.
Gather relevant information, interview involved parties, and review pertinent documents and records.
Ensure investigations comply with federal, state, and local employment laws, as well as company policies. Stay updated on relevant legal developments and industry best practices.
Maintain accurate and confidential records of all investigations and employee relations matters. Ensure documentation is complete, secure, and in compliance with legal and company requirements.
Interpret and apply company policies, procedures, and practices to ensure consistent and fair handling of employee relations matters. Provide guidance and advice to managers and employees on policy-related issues.
Prepare clear, concise, and accurate investigative reports that summarize findings and provide recommendations for resolution. Present findings to senior management and other stakeholders as needed.
As needed, assist with training on employee relations topics, including workplace harassment, discrimination, and conflict resolution. Educate employees and managers on policies and procedures to prevent future issues.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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