Employee Relations & Investigations Manager (Remote)

Medline Industries, LP • IL

68d • $110,240 - $165,360

About The Position

The Employee Relations & Investigations Manager is instrumental in driving effective conflict resolution and supporting the execution of employee relations (ER) investigations. Responsibilities include managing assigned cases, contributing to training and development opportunities, identifying ER trends, fostering strong client partnerships, and collaborating cross-functionally with business leaders and HR to reduce risk and promote a positive workplace culture. This role will be instrumental in executing Medline’s ER strategies, ensuring alignment with organizational goals and values.

Requirements

• Bachelor's degree.
• At least 6 years of experience in managing labor and ER matters.
• Demonstrated experience in utilizing data to identify trends, create action plans, and measure results.
• Experience with multi-site non-exempt workforce.
• Ability to prepare clear, concise, accurate and persuasive investigation reports, correspondence, analytical studies and other written materials to a wide range of audiences.
• Proficient in Microsoft Office, collaboration technologies (e.g., MS Teams, Zoom), and cloud-based HCM platforms.
• Position requires travel up to 20% of the time for business purposes (within state and out of state).

Nice To Haves

• Experience in Labor & Employee Relations.
• Experience managing complex investigations.

Responsibilities

• Serve as a lead investigator within the ER Investigations Team, taking ownership of complex or high-risk cases that require advanced expertise and discretion.
• Develop and execute comprehensive investigation plans, gather and analyze relevant facts, conduct critical witness interviews, and apply sound judgment to determine appropriate outcomes.
• Manage emotionally sensitive situations with professionalism and impartiality, ensuring objectivity throughout the investigative process.
• Interpret and apply applicable labor and employment laws, regulations and standards at the federal and state level, in consultation with the Legal department.
• Evaluate case details to identify potential risks and areas of company liability, exercising sound judgment to determine when consultation with legal counsel is necessary to ensure appropriate handling and compliance.
• Support HR and managers in identifying and resolving employee concerns by asking targeted questions, assessing potential risks, and applying comprehensive HR knowledge, including relevant policies, procedures, and employment laws.
• Collaborate effectively with diverse stakeholders, navigating differing perspectives while maintaining strict confidentiality around complex and highly sensitive ER matters.
• Cultivate strong, trust-based relationships with employees and leaders by ensuring ER matters are addressed thoroughly, collaboratively, and with a focus on fairness and resolution.
• Advise and train managers and supervisors in best ER practices and strategies for managing supervisor problems and employee complaints.
• Track and analyze key metrics and trends related to ER investigations, leveraging data to generate actionable insights and support continuous improvement of ER strategies, processes, and outcomes.
• Advocate for fair and appropriate workplace practices in accordance with Medline performance drivers.
• Collaborate closely with internal stakeholders to gather input, ensure alignment, and facilitate successful execution of ER policies, practices and strategies.

Benefits

• Health insurance
• Life and disability insurance
• 401(k) contributions
• Paid time off
• Access to the Employee Assistance Program
• Employee Resource Groups
• Employee Service Corp

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees