Employee Relations Coordinator

Goodwill of Central and Northern Arizona

99d • $21

About The Position

Collaborates with various Team Members to assist with a variety of support tasks for Goodwill of Central and Northern Arizona (GCNA), and its affiliated entities that directly impact the HR Business Partner and Employee Relations teams.

Requirements

• High School Diploma or GED required.
• One to two years’ previous office and HR experience, preferred.
• Ability to use MS Office including Outlook, Word, and Excel.
• Working knowledge of Workday, preferred.
• Excellent written and verbal communication skills.
• Bilingual abilities in Spanish and English are preferred.
• Ability to speak and read English proficiently.
• Ability to maintain strict confidentiality at all times.
• Strong customer service orientation.
• Ability to multi-task, shift gears, and thrive in a fast-paced environment.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Reviews and approves disciplinary action; partners with the HR Business Partner for complex performance or discipline issues.
• Advises and coaches managers on HR requests; assigns or escalates to the appropriate department if needed.
• Conducts Team Member intakes; including gathering information by phone, email, etc.; enters questions or concerns accurately into the applicable system.
• Reviews and responds to Team Member complaints within required timeframes to include gathering and analyzing facts, and applying relevant policies and past practice.
• Provides recommendation(s) to the HR Business Partner and leadership at the conclusion of an investigation.
• Makes effective use of case management software to ensure all case-related metrics and documentation are appropriately captured and retained; uses case management software to analyze trends and make recommendations where applicable.
• Collaborates with other HR Team Members regarding annual policy and employee handbook updates.
• Partners with the Legal Department in response to agency requests, and employment litigation matters.
• Assists ER Partners with various investigation duties, such as collecting documents, statements, taking notes, etc. as directed.
• Accurately tracks and reports defined metrics as requested by management.
• Interprets and applies understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for HR inquiries; maintains strict confidentiality at all times.
• Answers inbound calls; resolving the questions or concerns or directs the caller to the appropriate internal team/department for resolution.
• Provides excellent customer service and professionalism while performing assigned duties.
• Builds relationships across the organization to ensure trust, confidence, and credibility remain intact.
• Communicates, partners, and works cross-functionally with outside organizations.
• Performs administrative functions and reporting for Exit and Stay Surveys.
• Performs various monthly audits and assists with special projects.
• Backs-up other Team Members, as needed.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Benefits

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees