Employee & Labor Relations Manager, Office of Facilities Operations and Emergency Response

City University of New York • New York, NY

35d • Hybrid

About The Position

The City University of New York's(CUNY) departmentof Facilities Planning, Construction and Management (FPCM) is seeking anEmployee& LaborRelationsManagerto support the Office of Facilities Operation and Emergency Response. The newly envisioned shared facilities services model will operate through university's four regional maintenance hubs, supported by the business and administration teams operating from the facilities central office. The strategic goal of the shared facilities services is to ensure a standardized professional level of facility operations and centralized oversight for the maintenance and upkeep of CUNY's portfolio of 300 buildings and 26M square feet of educational facilities. Reporting to the Director of Human Resources and Labor Relations,the Employee & Labor Relations Managerfocuses on employee relations case management, conflict resolution, and the application of collective bargaining agreements. The Manager serves as a key contact for employees and supervisors, ensuring fair and consistent HR practices.

Requirements

• Bachelor's Degree and six years' related experience required.

Nice To Haves

• HRCI or SHRM certification.
• Demonstrated HR managerial experience in a unionized environment within a higher education setting.
• Proven ability to research, interpret, and apply collective bargaining agreements, personnel rules, and regulations.
• In-depth knowledge of higher education employment laws and regulations, including NYC and NYS labor contracts, public sector labor laws, and federal and state employment and labor laws and compliance requirements.
• Demonstrated conflict resolution and mediation skills, including experience conducting investigations, drafting investigative reports, and presenting findings.
• Exceptional writing, editing, note-taking, and proofreading skills, with the ability to prepare investigative reports, grievance decisions, and professional correspondence tailoring tone to varied internal/external audiences.
• Meticulous detail orientation and accuracy with exceptional critical analysis, research and evaluation skills.
• Commitment to customer service excellence with strong organizational and follow-through skills to develop and execute work plans, prioritize work, manage multiple concurrent assignments and meet deadlines in a confidential and time-sensitive office.
• Strong work ethic and professional poise, with the ability to maintain integrity, confidentiality, and discretion while navigating complex and sensitive organizational dynamics with diplomacy and tact.
• Empathetic and collegial team player fostering a positive and inclusive team culture, while supporting the success of others.
• Pro-active, collaborative, and adaptable approach with strong listening, facilitation, presentation, and cross-cultural communication skills to foster and nurture productive relationships with diverse internal and external stakeholders.
• Advanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Office 365, PeopleSoft, Workday, Applicant Tracking Systems, and virtual collaboration tools such as MS Teams, Zoom, and WebEx.

Responsibilities

• Manage day-to-day employee and labor relations matters, including grievances, disciplinary actions, and separations.
• Conduct investigations, including intake, fact-finding, reporting, and preparation for union hearings and settlements.
• Provide coaching and guidance to employees and managers on workforce topics such as performance management, ethics, and workplace conduct.
• Contributes towards the development and attainment of short- and long-term departmental goals.
• Participates in the design and conduct delivery of training programs on HR and labor relations topics; recommend tailored learning solutions for performance improvement.
• Analyze HR metrics and trends to support decision-making and improve workplace culture.
• Perform special projects and related duties as assigned.

Benefits

• CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.
• We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.
• Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees