Employee & Labor Relations Manager

Hillsborough County Board of County Commissioners•Tampa, FL

10h

About The Position

Human Resources is seeking an experienced and confident Employee & Labor Relations professional to lead a critical function within our Human Resources division. This position reports directly to the Division Director of Human Resources (Employee & Labor Relations) and oversees a team responsible for managing employee relations, labor relations, workplace investigations, and discipline administration for a large, complex public organization. In this role, the selected candidate will provide guidance to County leadership on high-impact employee relations matters—ensuring that decisions are fair, consistent, legally sound, and aligned with organizational values. This person will also lead the administration of Pre-Disciplinary Hearings, grievance processes, and employee relations strategy. This position functions as a working manager, balancing leadership responsibilities with direct casework and hands-on involvement in employee relations matters. This is a hands-on leadership role that requires sound judgment, credibility, and the ability to navigate complex workplace issues with professionalism and discretion. Ideal Candidate The ideal candidate is a seasoned employee relations leader who has successfully operated in a large, complex, and preferably unionized environment with responsibility for developing recommendations and supporting leadership in decision-making, rather than serving in a supporting or advisory-only capacity. We are looking for someone who: Has led an employee relations function Brings strong, defensible experience conducting workplace investigations Is comfortable advising senior leaders on discipline, performance, and risk Is comfortable operating as a working leader who both manages staff and personally handles complex employee relations cases Can balance employee advocacy with organizational accountability Demonstrates sound judgment, discretion, and consistency in decision-making Communicates clearly and confidently, even in difficult situations Understands how to build trust with both management and union representatives Is comfortable working in a fast-paced environment with high visibility and accountability

Requirements

Bachelor’s Degree from an accredited four-year college or university (Masters preferred) with a major in Human Resources, Labor Relations, Public Administration, Business Administration, Employment Law, Industrial/Organizational Psychology, or a closely related field; and
Five years of progressively responsible employee and labor relations experience, some of which must have been as a supervisor, including independent responsibility for workplace investigations, employee relations case management, discipline and grievance administration, policy interpretation, and overseeing or leading an employee relations function in a large organization
Experience leading or overseeing an employee relations function, not solely participating in or supporting employee relations activities
Significant experience independently conducting and/or directing complex workplace investigations
Experience advising senior leadership on high-risk employee relations matters, including discipline, terminations, and grievance outcomes
Experience contributing to the consistency and defensibility of disciplinary actions within an organization
Experience working in a large, complex organization with multiple departments and stakeholders
Experience supervising and developing professional HR staff responsible for employee relations functions
Experience leading, reviewing, and providing recommendations on complex employee relations matters, including investigations and discipline, with responsibility for ensuring quality, consistency, and defensibility prior to executive review
Strong knowledge of employee relations practices, employment law, and labor relations principles
Ability to conduct thorough, objective, and defensible workplace investigations
Skill in analyzing complex situations and making sound, well-supported decisions
Ability to interpret policies, procedures, and collective bargaining agreements
Strong interpersonal skills with the ability to influence and advise leadership
Ability to manage sensitive and confidential information with discretion
Effective written and verbal communication skills
Ability to lead and develop a professional team
Strong organizational and time management skills

Responsibilities

Manages and supports the County’s employee and labor relations function, including case management, workflow prioritization, and quality assurance
Supervises, coaches, and develops Employee & Labor Relations staff; establishes performance expectations and monitors outcomes
Maintains a significant personal caseload of employee relations matters, including complex and sensitive investigations, while also overseeing and supporting the work of assigned staff
Works under the direction of senior HR leadership to develop recommendations on complex employee relations matters
Advises leadership on complex employee relations matters, including performance issues, misconduct, workplace conflict, and disciplinary actions
Conducts workplace investigations and provides guidance and support to staff on investigation practices; evaluates evidence, determines findings, and develops recommendations
Reviews and evaluates disciplinary actions and investigation outcomes; provides recommendations to ensure consistency, fairness, and alignment with County policy and labor agreements
Coordinates and participates in the administration of Pre-Disciplinary Hearings and grievance hearings to ensure procedural consistency
Responds to grievances by reviewing facts, coordinating hearings, and assisting in the development of formal responses
Partners with the County Attorney’s Office on high-risk matters, including EEOC responses, litigation support, and legal inquiries
Interprets and applies personnel policies, procedures, and collective bargaining agreements
Coordinates with management and union representatives to ensure fair and consistent administration of labor agreements
Builds and maintains effective working relationships with union leadership and County management
Develops and implements standard operating procedures and best practices for employee and labor relations processes
Provides guidance to leaders on performance management, documentation, and corrective action strategies
Develops and delivers training on employee relations topics such as discipline, performance management, and workplace conduct
Monitors trends in employee relations activity and recommends strategies to reduce risk and improve organizational effectiveness
Assists in responding to unemployment claims, EEOC inquiries, and other employment-related matters
Supports the development and management of the Employee & Labor Relations operational budget
Promotes a culture of accountability, consistency, and professionalism in all employee relations practices
Performs other related duties as assigned